As a growing company we are now looking to recruit new members of staff to our Inbound & Outbound Sales team, working from our office based in Andover.
Summary Duties and Responsibilities of Role: To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales.
To act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.
Key Skills Required: Communication – Possess a professional telephone manner with proven experience in dealing with older customers.
Have excellent listening and communication skills to be able to answer customer questions, and deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
Productivity - Be results driven with the ability to work towards KPI's set on production, quality and customer service skills.
Accuracy – Must have the ability to record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant way.
IT Skills – computer literacy and knowledge of MS Office.
Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities : Proven Track record of: Strong telephone sales experience (preferred minimum of 1 year) Success within a target driven environment Speaking with potentially vulnerable customers Delivering excellent Customer Service Working in accordance with detailed procedures Able to solve problems and identify process improvement Flexible approach with the ability to adapt quickly to meet business needs Work with flexibility as part of a team.
Confidently overcome the callers objectives Personal Attributes: Excellent interpersonal, communication and listening skills at all levels Able to demonstrate empathy, sensitivity, kindness and patience Resilient with a real desire for success and helping others Can-do attitude, self-motivated High level of attention to detail and accuracy Mayflower is acting as an Employment Agency in relation to this vacancy.