Job summary This role is 12 months fixed term/secondment opportunity working 09:00 - 17:00 Monday-FridayThisrole is a fantastic opportunity for apprentices who are currently studying forNVQ Level 2/3, apprentices should note that the salary will remain as anapprenticeship salary as this position is fixed term.Weare seeking to recruit a well motivated individual to work in our busyOutpatients Department where you will carry out a full range of duties in orderto provide an effective and efficient service.
As an Outpatient Receptionist,you will be the first port of call for patients coming into the Hospital forOutpatient appointments.
With good communication and interpersonal skills, youwill have experience of communicating with a wide range of people on all levelseither by telephone or face to face.
You will be able to work on your owninitiative, prioritising your workload and paying attention to detail at alltimes whilst working under pressure and to tight deadlines.
You will be agood team player with a flexible approach to work, pleasant personality andpositive outlook.
Main duties of the job Acting as first point of contact forpatients, families/carers and professionals, ensuring a welcoming and calmenvironment by presenting a courteous, pleasant and professional image at alltimes.Registration and Reception of patientsarriving for outpatient appointmentsTo input or amend demographic, personaldetails of patient attendances to the hospital using the EPR system to providethe Trust with an up to date record of patient activity and information.Introduce patients to the clinic areaand assist in their non-clinical enquiries.Input Clinic Outcome Sheets onto the PASand arrange appointments for patients as directed by the clinical staff,ensuring patients are given/sent timely appointments.Ensure that any data created, edited,used, or recorded within their area of responsibility is accurate in order tomaintain the highest standards of data quality.Ensure confidentiality at all times,answer telephone calls and relaying messages in a timely and appropriatemanner, referring clinical queries to the relevant staff member.To track casenotes using the electronictracing system in accordance with Trust policy and procedure.To provide front sheets and patientidentification labels if necessary.Assisting with the duties of otheroutpatient clerical staff where appropriate.To be flexible to the needs of theservice/Department and Trust.
Ensuring the security of the department is maintained and any possiblerisks are reported.
About us Please note that the Trust reserves the right toclose a position early.Barnsley Hospital NHS Foundation Trust is a highperforming Trust achieving a Good rating in our most recent Care QualityCommission (CQC) assessment and achieving significant progress in the deliveryof our strategic objectives.
We are proud of the commitment of our staff toensuring a strong and sustainable future for this organisation which is highlyvalued by our local communities.There has never been a better time to join BarnsleyHospital.
It is moving at pace and a we can do this attitude is evident rightthrough the organisation, where staff are engaged for change and committed tobeing part of the journey to sustainability and growth.Barnsley Hospital NHS Foundation Trust is committedto promoting equality of opportunity and fair treatment to all applicantsregardless of race, nationality, ethnic origin, gender, marital status, mentalor physical disability, religion or belief, sexual orientation, age oroffending history.The cost of the DBS (criminal records check) forBand 6 and above roles only will be met by the successful candidate(s) throughsalary deduction.
Certificates of SponsorshipFor individuals whomay require sponsorship under the skilled worker or health & care visaroute please use the link below to check your eligibility - Health and Care Worker visa: Overview - Job description Job responsibilities Please refer to the attached Job Descriptionand Person Specification for full details of the role and responsibilities.
Person Specification Qualifications Essential Educated to GCSE level or relevant equivalent experience Experience Essential Accurate Data Entry/keyboard skills Dealing with the public over the telephone, face to face and through letter Experience of General office work Desirable Experience of Lorenzo Previous NHS experience Outpatient Reception experience Knowledge and Awareness Essential Knowledge of Confidentiality and Data Protection Knowledge of Health and Safety Desirable Awareness of hospital practices standard operating procedures and adhering to Trust policies Values based questions Essential In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe what motivates you to do a good job