111 People Manager

Job summary Welcome to FCMS!We are seeking an experienced and proactive People Manager who will work in HR as part of our People and Wellbeing team for FCMS.
ThePeople Manager will act as part of the underpinning support team for allcolleagues and management in our 111 Call Handling Services based in Blackpool.They will support the team in continuing to deliver a common-sense basedapproach to our People centred businesses.People are at the core of all we do and this role demands acolleague that is passionate about those we serve.
You will love this rolebecause you will be proud to represent the Wellbeing team department alongsideall of the services that are serving patients.Pay: £28,000 - £31,000per annum depending on experienceHours: 37 hours per week flexible; including some evenings and weekends.
Qualifications:Essential:A people centred qualificationor proven learning experienceHighly desirable: CIPDqualification in People Management Base: Deskbased at Newfield House.
Vicarage Lane.
Blackpool, but will be required tovisit and potentially work from any of the sites we support.
Main duties of the job Theway we treat and support our people is an immense responsibility.
We are keento hear from candidates that can offer a common sense, pleasant, approachablenature.
Delivering the best support for colleagues is a key value to uphold andbe both responsible and accountable for.
You will love this role because youwill be able to impact and influence if you have empathy and can try to understandwhat's going on for another then we want to hear from desire to passionately want to be part of a team that truly has eachindividual's needs at the forefront of your actions will show in the way youconduct yourself.
With a caring and approachable character, you will be seen asan asset to a team that is delivering intense front-line care.
About us The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does.
Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers.
Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.
Job description Job responsibilities JOB RESPONSIBILTIES:Employment Law: What we dois based upon Law.
We willexpect you to have a working understanding of how what we do in practice isimpacted by the law.
This role requires you to support implementation of legalissues, development of the law into pragmatic practice and to work withpolicies, processes, and legislation as our framework.To ensure that terms and conditionsare maintained, supports the foundation of a colleagues experience with us.
To ensure that continuous qualityimprovements are identified and implemented in line with various legalities.To support the growth of the business,if necessary, through the TUPE process.
InternalRelationships: We want our 111 team to have as goodan experience as possible.
This is a difficult service due to the volume andintensity of the calls.
Supporting a positive experience is really important tous.
Creating relationships is vital foryou to succeed in this role.
Understanding the different challenges that ourcall handlers face, and their individual needs is crucial.
You will bring anexcellent level of empathy.
It is important to recognise that wesometimes have challenging individuals and behaviours to manage.
You will useyour experience of working with people to seek to understand, advise andsupport.
To support managers in thedisciplinary and grievance procedures and become actively involved in theprocess when appropriate and necessary.
To ask questions of the data presentedfor the benefit of an assured and complete process.
To ensure that rapport is builtquickly to gain trust and create effective lines of communication that thenbecome established with all managers and colleagues.To support the 111 Operational Management team; OperationalManager and Specialists with colleagues attendance Support in the management of HR related budgets Attend and proactively contribute toIG, CQC and peer meetings.Be innovative in approach to peopleand business needs and to have common sense solutions.
Ability to aim to deliver highcolleague satisfaction.
Desire to improve peoples experience.
Externalrelationships: To ensure peoples records andcorrespondence are up to date and appropriately managed.To link into and utilise advisoryservices and external guidance as required.To be active in seeking newopportunities for the benefit of the team Changemanagement: To be a key part of the changemanagement process through communication to support change throughout itsjourney at all different times.
Support shaping of the role of 111People Manager Development: To seek to improve and develop theteam and its functions to be prepared for future growth.
To actively seek to personally developto support growth and add value to self and the wider teams and organisations.
JobDescription: This Job Description will beperiodically reviewed in the light of developing work requirements.
The successful candidate will be a part ofupdating this to keep the role current and fresh.The organisation is committed tosafeguarding and promoting the welfare of children, young people and vulnerableadults and expects all staffto share this commitment.
You will beexpected to fulfil your mandatory safeguarding training at the level applicableto this role.DisabilityConfident Employer - As users of the disability confident scheme, we guaranteeto interview all disabled applicants who meet the minimum criteria for thevacancyThis post is subject to theRehabilitation of Offenders Act (Exemption Order) 1975 and as such it will benecessary for a submission for Disclosure to be made to the Disclosure andBarring Service (formerly known as CRB) to check for any previous criminalconvictions.
This will require three forms of valid ID to be produced andverified.
The onboarding process is also subject to an Occupational Healthcheck, suitable professional references and eligibility to work in the UK (withthe requirement to provide relevant documentation as evidence).
We reserve theright to close this vacancy early if we receive sufficient applications for therole.
Therefore, if you are interested, please submit your application as earlyas possible.
Person Specification Qualifications Essential A people centred qualification or proven learning experience Desirable 5 GCSEs A* - C including English Language or equivalent experience.
CIPD Qualification Highly desirable Experience Essential A passion to work closely with people every day.
Belief that people are at the heart and soul of all we do.
Proven ability of tough decision-making practices Enthusiasm and positivity for people management Demonstrated understanding of interpersonal skills, empathy and effective communication.
The knack that suggest somethings not right here and ability to explore that Experience of working autonomously and on own initiative Desirable Experience of writing policies and procedures.
Experience of managing a budget Information Governance understanding and awareness.
Understanding of employment law Skills, Knowledge & Competencies Essential Leadership with negotiation and influencing skills.
Ability to organise own workload.
Excellent communication skills (verbal and written) Proficient IT skills Desirable Finance skills TUPE related knowledge and practice Specific Job Requirements Essential Ability to deal with fast moving situations.
Ability to cope with pressure of workload.
Calmness under pressure & when supporting sometimes unhappy situations.
Resilience Emotional self-awareness Ability to be super responsive in times of need.
Desirable Car Driver Other Essential Approachability Self-motivation Desire to succeed.
Ambition To make a difference positively in the experience of others