Work Controller Belfast Temporary The Client: NI Water The Role: This role will deliver an efficient and seamless work control service to the business, enabling preventative actions to avoid or minimise impact on NI Water customers, assets and colleagues.
Working collaboratively with the Duty Manager, Customer Relations Centre, Alarm Management Centers and other Intelligent Operations colleagues, this role will be a key provider of service to our customers, the Water and Wastewater Production Lines / Production Lines Services (M&E) and our contractors.
To provide central control services for NI Water, with responsibility for using key systems to analyse data to enhance customer service and improve service delivery, whilst making a positive contribution to the achievement of NI Water's customer satisfaction, regulatory and environmental demands.
Hours of work: Monday to Friday 37.5hrs per week Requirements: Essential Criteria A minimum of fives GCSEs, including English Language and Mathematics, or equivalent.
OR Two years' experience in a customer centric role, analysing and interpreting system data.
Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.
Experience of working to challenging targets / deadlines, in a regulated and / or customer service environment.
Ability to work alone and use initiative, whilst contributing to wider team objectives.
Proficient in the use of MS Office applications including Excel, Word and Outlook.
Access to a form of transport that will enable you to attend work at times when public transport is not operating and to attend at short notice whilst on-call.
Desirable Criteria Experience of working within a utility company with a working knowledge of NI Water assets and networks.
In Return: Rates of pay £14.59 per hour About Staffline: At Staffline Recruitment Ireland, we bridge the gap between talent and opportunity.
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We excel in understanding the specific needs of our clients and candidates, providing tailored, efficient staffing solutions across various sectors.
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Partner with us for a seamless recruitment journey and advance your career with Staffline.
Skills: Controller Admin Data Customer Service Communication