Job Purpose Managing a diverse volume caseload, you will be responsible for ensuring the ongoing high performance and delivery of a quality, client focused operation within the department.
You must ensure that you meet the financial targets that are set and the delivery of excellent, added value client service, which continually exceeds client expectations.
Key Responsibilities People Management - Line management and development of assistant or shared assistant (team support) resource to ensure the successful running of your caseload - Identify potential for development of your Assistant.
Encourage and facilitate this development by broadening their experience, knowledge and skills - Work with your Team Leader to identify opportunities to move people where appropriate, with the aim of increasing the flexibility of the department and its ability to respond to a variety of different pressures.
Client Management - Maintain and build good professional working relationships with clients and external organisations - Develop and improve client service standards, encouraging a total client care culture throughout the department - Monitor your team support's delivery of client service, with your Team Leader, through regular feedback reviews Technical Responsibilities - Ability to deal with a full range of property transactions including freehold, leasehold, new builds, shared ownership and limited company transactions - Adhere to and promote compliance with Conveyancing Quality Scheme, the firm's policies, practices and procedures; legislation applicable to the profession and to any relevant quality standards - Through training and other means, to keep fully up to date with relevant legislation and practice - Delegating work to the team support Knowledge & Experience - Good knowledge of services within Birchall Blackburn Law.
- Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.
- Able to work accurately and clearly explain technical matters to non technical users in both written and verbal forms.
- A client focused approach to service delivery.
- Strong experience in using Microsoft office tools – Word, Excel, Outlook etc.
- Strong experience using case management systems - At least 5 years experience managing own diverse caseload from instructions to completion and registration - Working knowledge of the CQS Protocol, , UKFML, and BSA Handbooks