Job DescriptionJoin us for your placement year in summer 2025!
Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.Worcester Bosch is recognized as the leading heating brand in the United Kingdom, and we are committed to enhancing the quality of life through warmth.
In addition to our existing range of boilers and renewable technologies, we are collaborating with the Government to decarbonize the energy network and strive for net zero emissions by 2050.
Sustainability is integral to our operations.We are seeking driven and skilled individuals to become part of our team of 1,800 professionals.
Our employees are the embodiment of our brand, playing a crucial role in all our endeavors and ensuring that our customers receive the exceptional service they expect.This department operates in a dynamic environment, providing support to customers and engineers while utilizing various tools to manage over 200,000 service and maintenance appointments annually.
We foster a culture of innovation and collaboration, offering numerous opportunities to engage with other departments within Worcester.In this role, you will be responsible for:Key contact for 30-35 Bosch engineers (inbound & outbound calls)Exception management of jobs booking outside of the day capacityResponding to daily unplanned activities (engineer sickness, van issues, customer cancellations)Complaint handling of customer issuesOrdering of spare parts within the agreed timeInterested?
Upload your CV and a Cover Letter today!QualificationsPlease note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.Our ideal candidate must have:Effective communicator - engineers, customers, internal stakeholdersCreative problem solverRelationship builderCalm under pressurePersonality who can hold their own in challenges conditionsIT literate with experience using, Excel, Power Point and WordRight To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.Additional InformationDeadline for Applications: 20th December - Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.Expected Start Date: July 2025 - Please note that this date is advisory and can be flexible within reason.Contract Duration: 1 yearWorking Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunch breakWorking with us comes with the following benefits:20 days annual leave per year plus bank holidaysAccess to the Perkbox Benefits platformDiscounts on products from across the Bosch GroupEnhanced pension contributionsAccess to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and eventsVolunteering daysPolicy to support growing familiesHealth & well being support including: over 200 trained mental health first aid champions, free of charge employee assistance programmeAccess to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and eventsAnd more!