TUK Taxi Controller Transport UK Rail Replacement provides a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents.
Our highly experienced rail replacement team offer a fully managed service for the provision of coaches, buses, small vehicles, and taxis.
Do you get a buzz when you see growth in a business?
Do you want to be part of this journey?
The Role We are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic rail industry.
If this is you, then why not apply to come and join us at Transport UK Rail Replacement.
We have an exciting opportunity to join our Rail Replacement Team as a Taxi Controller.
Responding in an efficient manner you will provide a customer focused service to those individuals affected by rail replacement activities.
Key Accountabilities and Responsibilities Working within our Glasgow control room the controller will arrange taxi road transport in times of train service disruption.
Responsible for managing & tracking planned staff taxis each day, ensuring they are sourced to provide a quality customer focussed response.
To provide efficient & effective administrative support, as well as undertaking a coordinated daily close down of emergency taxi costs with all our TOC clients control staff.
Ensuring all taxi incident & accident investigations are managed within agreed timelines.
Control team to be focal point on the day for information gathering.
Work effectively with external suppliers, colleagues and agencies (HAUC).
Have a duty of care for the health and safety of yourself and colleagues at all times.
Including a duty to report unsafe acts or omissions to safety.
To undertake any other duties commensurate with the role The Candidate An individual who can develop effective working relationships with suppliers & colleagues Can handle high pressure situations in a calm & logical manner Able to communicate effectively both written & oral It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
The posts involve shift working on a rota basis covering 4 on 4 off, rotating between day and night shift.
Benefits Competitive salary Generous Company Sick Pay Scheme Access to our employee assistance programme Apply Now!