Transfer Of Care Data Facilitator

Job summary To provide comprehensive, efficient and effective administrative service within a Transfer of Care Hub to support the discharge system and data outputs as required by its multi-Disciplinary teams both internal and external.
Using your organisational, analytical, administration and people skills, you will contribute towards an effective and consistent level of the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
The role provides a fantastic opportunity to develop within an ever expanding service working with differing health care professionals and senior team members to help shape service improvements.
Main duties of the job To provide comprehensive, efficient and effective administrative service within a Transfer of Care Hub to support the discharge system and data outputs as required by its multi-Disciplinary teams both internal and external.
Using your organisational, analytical, administration and people skills, you will contribute towards an effective and consistent level of the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.
Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient.
We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description Job responsibilities be able to update, collate and share complex discharge data within the service unsupervised and to be able to use your own initiative so other services can operate with the data you and prioritize daily tasks unsupervised using my own initiative to ensure all duties are input and maintain information on the services various systems, ensuring that it is accurate and up to and maintaining data logs using MS Excel and linked NHS of creating new records and monitoring patients who have been added to or removed from discharge data, reinstating previous record, or adding a new referral for current record ensuring all information is correct and accurate, ensuring we keep within KPI time for data entry including retrieval and maintenance of patient with a high volume of queries via secure email net account.
liaising with both internal and external agencies, to respond in an effective time frame using your own initiative and liaison with multi-departments staff, patients, carers, and outside agencies ensuring accurate information is communicated as and when required, including reception, switchboard duties dealing with enquiries from healthcare the telephone, clear answerphone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for nonclinical information and inputting data on to the Emis Web system, investigating and acting on discrepancies to maintain participate in service development activities and mandatory training as with the training of new clerks within the service until new staff know they are competent with in all tasks required, including Emis training and data spreadsheet supporting new colleagues with advice on procedures and dealing with sensitive with colleagues at all levels both within the teams across other agencies and our own workload and prioritise tasks unsupervised to ensure all duties are completed and maintain information systems with specific responsibility to ensure high standard of information recorded is maintained in line with Trust policies and information systems with specific responsibility to ensure a high standard of information recording is standardised computer-generated reports and/or statistical information as requested by line manager.
Always ensure the strictest confidentiality regarding both patients and trust, in accordance with the data protection relevant information to all health and social care providers as requested by line accurate and timely information required for audit post holder shall as necessary provide cover for and undertake duties of absent individuals equality, diversity, and towards service improvement initiatives to enhance quality of patient information and support to service users/carers as to the continued improvement and quality of the administrative support and respond appropriately to urgent to the effective and efficient use of and adhere to trust policies, procedures, and any concern regarding patient care to line To undertake any other delegated duties as appropriate and commensurate with the post.
Person Specification Values Essential Continuous Improvement Accountability Respectfulness Enthusiasm Support Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Qualifications Essential GCSE/NVQ2 or equivalent, or equivalent work-based experience Computer literate Knowledge Essential Fully experienced with Microsoft Office, including Knowledge of outlook, word, Excel, PowerPoint Experience of working in an office Being able to complete enquires within a daily time frame Being able solve and deal with queries, using your own initiative without direct supervision Ability to work with attention to detail with high levels of accuracy Extensive knowledge of office procedures Ability to work in a confidential and sensitive manner Skills Essential Good keyboard skills Ability to plan, prioritise and schedule work Effective communication and interpersonal skills Ability to work with attention to detail Ability to work effectively within teams Ability to work on own initiative Excellent time management and organisational skills Good verbal and written communication skills Good interpersonal and organisational skills Ability to develop and operate and maintain electronic filing systems Ability to develop effective and interpersonal relationships with colleagues in the health care setting Accuracy skills, including effective typing and data input skills as dealing with patient information at all times Able to deal with sensitive issues with tact diplomacy Ability prioritise own workload and work to define time scales Commitment to team working Willingness to undertake training appropriate to the post High concentrations skills