Job Description About Andras Hotels Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa.
We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country.
We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As Reception Manager you'll deliver this through managing all aspects of the front office (guest registration, porter services, business centre, telephone services, concierge services, and guest reservations).
You'll also create the warm atmosphere that makes our guests feel at home.
What we offer · Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends · Health Care Cash Plan · Diamond membership of Kingsbridge Hospital Group · Enhanced Pension Scheme · Enhanced Maternity Pay · Enhanced Paternity Pay · Cycle to work · Recruit a friend scheme · Employee Appreciation and Social Events · Employee of the Month Award · £20 for completion of FLOW training · Increased Annual leave with service · Discount at Bodyscape – Employee rate and family and friend rate · Cyrospa discount rate at Bodyscape · Communication and advice on Health and Wellbeing · Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group · Work for globally renowned Hotel Brands · Reward Club Incentive Scheme · Hotel Incentive scheme About The Role Your Day to day People · Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
Provide mentoring, coaching and regular feedback to improve team member performance · Educate and train team members in compliance with local laws and health & safety regulations.
Ensure staff are properly trained and have the tools and equipment to carry out job duties safely · Ensure your team are properly trained on systems, security, service and quality standards · Recommend, initiate and manage any HR actions where needed Financial · Help prepare annual departmental operating budget and financial plans.
· Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management · Monitor all financial functions in the F&B department, resolving issues efficiently · Develop plans to increase average spend by both internal and external guests Guest Experience · Ensure the consistent delivery of high-quality guest experiences by implementing and monitoring brand standards across all F&B services.
· Make sure all food and beverage facilities and spaces are clean and properly stocked to anticipated business volume.
· Pro-actively seek guest feedback, using it as an opportunity to improve service and tailor offerings to guest preferences.
· Establish and achieve quality and guest satisfaction goals.
Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
· Always ensure assistant manager/supervisor or senior level staff presence Responsible Business · Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste · Ensure all F&B outlets comply with health, safety, and hygiene regulations as per standards, including maintaining accurate records.
· Implement sustainability initiatives, such as reducing waste, sourcing locally, and minimizing the use of single-use plastics.
· Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
Accountability · Manage team of F&B team members and supervisors · Hours or work will include mornings, evenings and weekends · Act as Duty Manager when required How do I deliver this?
Our success is the result of staying true to our Vision, Mission, and Values.
Specifically, we live these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline The statements in this job description are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed About The Company Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.
Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland.
With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Desired Criteria • Two years' experience as a Food & Beverage Manager • Experience in a branded hotel Required Criteria • Minimum one-year food & beverage assistant management / management experience within a hotel environment • A clear understanding of speaking and understanding English • Proven experience of leading and managing others • Strong IT competency Closing Date Wednesday 4th December, 2024