.Purpose of the positionEnsure the engineering region runs effectively whilst achieving KPI objectives including but not limited to, customer satisfaction, productivity, first time fix, regional revenue targets and full compliance to Health, safety, and environment standards.Drive high standards of engineering across the region.Coach, influence and support a group of regional engineers to deliver the best possible resultsAccountabilityTo deliver technical support to engineers when requiredAssist the regional manager to deliver on regional KPIsDrive positive culture across the regionResponsibilities:Provide technical expertise within the region.Coaching of experienced and apprentice engineers.To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the regional operation and coach we improvements are identified.In collaboration with other colleagues, ensure a safe working environment is maintained.Drive continuous improvement in the region by setting targets, objectively measuring performance, providing regular feedback, and coaching.To assist with regional resource planning and delivery against these plans, including ensuring call out rotas are completed.To ensure that regional engineering Key Performance Indicators (KPI's) are met.To contribute towards the continuous improvement of processes/methods and operating practices within the regionTo motivate and develop staff with a view to career progression and development.To ensure that regional engineering Key Performance Indicators (KPI's) are met by setting targets, objectively measuring performance, providing regular feedback, and coaching.Tasks:Provide telephone technical support for field & site-based engineers.Where required, deliver in van training/coaching to support the engineers within your business region.
This could include but is not limited to; technical issues with servicing, maintaining, or repairing refrigeration units.
Supporting the engineers to utilise their electronic equipment including accurate completion of work via the mobile work order system.Support the regional manager to ensure the safe operation of any remote sites within the region.Support the lead engineers where they identify the need for technical support or trainingTo assist with the recruitment of regional staff.To provide daily/weekly operational reports and status updates and review as required.To ensure the timely investigation and resolution of operational and Health and Safety issuesWork with regional manager and lead engineers to plan technical training requirements for the engineers within your region.To assist with any disciplinary/grievance matters in line with Company procedures.To build rapport, develop trust and respect from both internal and external customers.To undertake such duties as may be reasonably required for the effective operation of the function.CapabilityBehavioural Competencies:Build team capabilityCommunicate effectivelyCollaborate and breakdown barriersDemonstrate technical expertiseDeliver resultsTechnical Competencies:Extensive knowledge of transport refrigeration systemsKnowledge of engineering processes, including PPE, vans, tools, parts.Computer literate to an adequate standard in Microsoft applicationsExcellent verbal and written communication skillsBasic Mathematics & EnglishEducation:Essential:GCSC level educationDesirable:NVQ level qualificationElectrical qualifications/certification would be an advantage.Mechanical/Engineering certification would be an advantage.Experience:Experience coaching and leading in the transport refrigeration industry