Technical Account Manager (UK), Enterprise Support - TMEGSDESCRIPTION
At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.
*The Role*
As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from rising startups building their business from scratch to large enterprises undergoing significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting, and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.
Key job responsibilities:
Build solutions, provide technical guidance and advocate for the customer.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Develop trusting relationships with customers, understanding their business needs and technical challenges.Drive technical discussions regarding incidents, trade-offs, and risk management.Consult with a range of partners from developers to C-suite executives.Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.Proactively find opportunities for customers to gain additional value from AWS.Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning.Solve a variety of problems across different customers as they migrate their workloads to the cloud.Uplift customer capabilities by running workshops, brown bag sessions, etc. BASIC QUALIFICATIONS Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.Ability to juggle tasks and projects in a fast-paced environment.Customer obsessed. PREFERRED QUALIFICATIONS Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP a plus but not a requirement.Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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