The vacancy Are you motivated and ambitious?
Looking to start a career in technology?
Join our tech support team here at Bromford!
As a tech apprentice you'll become the first point of contact for Bromford colleagues facing technical issues, offering friendly and proactive support.
We're looking for someone with a passion for technology who is eager to learn and start a career in tech support.
You'll gain hands-on experience with our technologies, processes, and systems, guided by our skilled and approachable team.
As you learn in this role, you'll be able to provide technical assistance, tackle complex issues, and ensure smooth IT operations, using your growing knowledge of Bromford technologies and ITIL practices.
You'll be the go-to person for resolving hardware, software, and network issues, as well as assisting with the setup and maintenance of equipment like desktops, laptops, printers, and mobile devices.
With a friendly and engaging approach, you'll manage support tickets, provide troubleshooting guidance, and document your activities to maintain our support records.
You'll also get the opportunity to collaborate with various IT teams to resolve more complex problems and contribute to the creation of support documentation.
As you grow in your role, you'll learn from the best and stay updated on the latest tech trends.
This apprenticeship is your opportunity to develop your skills and build a rewarding career in tech support at Bromford.
This apprenticeship is a full time, 2-year fixed term contract, including 2 years of part time study.
You'll be based from our Wolverhampton (WV10 6TB) office with regular home working available.
The role requires a basic DBS.
There are no specific restrictions on prior qualifications, but you cannot have a Level 3 (or equivalent), or higher qualification, in the same subject as the role you are applying for.
What We're Looking For A keen interest in IT and technology, with a desire to learn and grow in the field.
Basic understanding of computer systems, networks, and software applications.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work both independently and as part of a team.
Customer-focused with a positive attitude and a commitment to providing high-quality service.
Important Dates: Closing Date : 10 November Assessment Centre : TBC Final interview stage : 26 November About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032.
All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home.
It's a matter of social justice that everyone should have a home that is safe, secure, and affordable.
We exist to provide such homes.
With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes.
But we care about the people who live in them too.
We want each of them to be able to achieve their goals.
This will be different for each customer.
Put simply, we want people to thrive.
Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with.
This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us.
Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23).
The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us.
We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.