Team Manager Elogs Location: Office based – St Ives, Cambridgeshire Salary: £27,300 Job Type: Full time Hours: Monday to Friday 8:30am – 5pm, On call cover and 1 week in 4 for weekend cover Job Description About Us At Elogs, we enable our clients to maximise their buildings' performance by providing support around the clock.
With our team of experienced problem solvers and our unrivalled platform, you gain full control of your facilities' performance.
Confidence and reliability isn't a question - it's guaranteed.
We give our clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment.
Embedded in your business, we own jobs from start to finish and take full control of your service providers.
This empowers you to focus on unlocking the potential of your assets.
Freedom - the Elogs way.
About the role To ensure the smooth running of the service desk for allocated customer accounts.
Driving service excellence and efficient performance of the team.
Key Duties Line management of the team Ensuring KPI's and SLA's are met on allocated customer accounts Weekly reporting on Service Desk statistics Implementing approved solutions for improved performance Coaching and management of direct reports Producing and maintaining process documentation for customer accounts Investigate and respond to complaints from clients Managing staff allocation across client accounts on a day-to-day basis Working with Other Team Manager Colleagues to ensure cover & Collaborative working across the Service Desk Providing support and cover for other Team Managers Attend meetings with Client Account managers Occasional attendance at client meetings Providing on-call out of hours escalation support (Nights & Weekends) on a rota basis 1st line holiday approval & absence reporting Undertaking annual performance reviews of direct reports Skills & Experience Logical thinker & Problem Solver Minimum 3 years' experience in a customer service environment Experience in people and team management. Articulate & Personable Why join us?
People are at the heart of everything we do.
By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division.
It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues.
This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Our Benefits: Annual leave: 25 days of annual leave, plus bank holidays.
Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.
Flexibility: Charity days and religious holiday swaps.
Learning: Online learning resources and professional development support.
Extras: Cycle-to-work scheme and retail discounts.