Job DescriptionLocation: Prudhoe - Office BasedSalary: £22,308.00 per annumWorking Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)Key Responsibilities:Arranging network-related services.Porting numbers.Organising kit delivery.Requesting engineering resource and provision and sign off by the customer.Updating internal platforms, systems and third party portals.
Communicating with internal departments, suppliers and Daisy customers.QualificationsExcellent communications skills; verbal and written.Enthusiastic and willingness to learn and adaptable to change.Experience of dealing with customers, internal colleagues and suppliers in relation to progressing and coordinating key components of an order.Previous telecoms and order management experience desirable.Ability to work under pressure and multi task.Be prepared to own an issue and see through to resolution by liaising with internal departments to provide a timely and satisfaction resolution for the customer; being the customer advocate.Excellent service skills with a key focus on internal and external customer relationships.Strong team player but able to work independently.Experience of working on in house systems and sound working knowledge of Word & Excel.Additional InformationWhat are the benefits of working at Daisy?Our ethos is simple: the more you put in the more you get out.We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.Here are some of the benefits that we offer…25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!£500 referral scheme bonusProfessional development to help you achieve your personal goalsEye care vouchers available and discounted Medicash membershipSim deals for you and your family/friendsAccess to discounts and savings at more than 1,200 retailersAn additional day off on your birthday or if you're getting married#LI-Onsite