Job summary Are you a proactive and technically savvy individual lookingto contribute to the smooth operation of Clinical IT systems?
If so, Health Informatics atCounty Durham and Darlington NHS Foundation Trust may have the perfect role foryou!
We are seeking a dedicated Systems Administrator / Manager for ClinicalApplications to join our ever evolving Systems team.As a senior member of the systems team, you will play avital role in management and leadership and take ownership of and bereposnsible for the administration, configuration/development and support forone or more of the Trust's Clinical IT systems.The post offers great potential for personal and careerdevelopment and enables you to enhance your knowledge of healthcare andclinical IT Systems.We are able to offer flexible/hybrid working with theability to be based at one of several sites across County Durham, including atlocations in Darlington, Annfield Plain and Peterlee.
Any experience of Radiology and Cardiologysystems would be beneficial in this role Main duties of the job Working closely with other members of the systems team andstaff across Health Informatics and the wider Trust, you will be responsiblefor and ensure the reliable operation, configuration/development and support ofone or more clinical systems, contributing to the delivery of high-qualitypatient care.
You will need to be customer focused, pro-active, possessstrong communication skills, confident IT skills and have a strong work ethic.You will have the opportunity to work with a diverse team, committed to workingtogether in developing and supporting our clinical services.You will be expected to influence decision-making withindivisions and corporate departments as well as within Health Informatics.
The role may have line managementresponsibilities and as such you may be resoponsible for staffmanagement,supervision and mentoring.
About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the managerYou must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checksWe provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham.
We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-representedFrom April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.Full Job Descriptions can be found in the adverts supporting documents Job description Job responsibilities The post holder will report directly to the Systems SupportManager and work in close association with the team of other SystemAdministrators/Managers, Senior Systems Support Specialists and Systems SupportAdministrators.You will be managing, supporting, administering, developingand configuring clinical IT systems, reviewing requests and incidents andengaging with stakeholders and end users on the systems you are assigned tosupport.Duties will include:Managing and supervising staff.Taking ownership of systems and responsibility for theiravailability and operation.Developing, reviewing and maintaining policies andprocedural system documentation.Ensuring the provision of proactive user technical support,identifying, analysing, recording and resolving users' issues and offeringappropriate help and guidance.Administering and indetifying where enhancing systems andoperations is possible.Monitoring the systems using error logs and statistics asrequired and taking corrective actions.
Updating and configuring systems in anaccurate and timely fashion.Maintaining system software and when required, systemhardware.Implementation of new solutions or new/updated codesets.Audit systems, users and data to ensure accuracy and qualityof data.Manage suppliers and contracts.Make recommendations to senior managers.Manage and lead on small projects and system upgrades.
For further information please refer to the jobdescription where further details can be found.
Person Specification Special Skills and Knowledge Essential Demonstrable skills in reporting and database management Demonstrable skills in the use of software and software development tools.
A sound working knowledge and understanding of computer-based systems, software and applications.
Ability to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options.
An ability to plan and organise workload to meet objectives and deadlines.
High level interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance.
Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.
Desirable Understanding of the application of modern IT solutions.
Skills in Structured Query Language(s) SQL or similar Understanding of clinical processes.
Ability to manage small projects and technical implementations.
Experience of healthcare environments.
Proven experience in the development of computer based solutions.
Experience of working within systems development environments.
Special Requirements Essential Commitment to developing own expertise.
Able to participate in the appropriate on-call rotation as needed.
Able to travel across Trust sites to meet the requirements of the post.
Experience Essential In depth experience of managing or designing, configuring and sup porting application systems.
Experience of working in an IT / technical environment with evidence of continued professional development.
Experience of supplier/contract management.
Desirable Experience of NHS or healthcare systems.
Experience of teaching, coaching and leadership.
Experience of managing change within an IT environment.
Qualifications Essential A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience.
Evidence of continuous professional development.
Desirable ITIL Foundation Certificate in IT Service Management