Full job description Summary: We are looking for a Systems Manager in our Technology Division who will be responsible for overseeing pricing, design, installation, maintenance, and servicing of various multi-discipline systems that we offer, these include but are not limited to fire & security systems, cctv, Automatic Gates & Barriers / Access control, Home Automation systems, network and WiFi installations ensuring quality control, regulatory compliance and customer satisfaction.
The role will involve managing a team of technicians, pricing and coordinating projects and working closely with clients.
Benefits Company car Company pension Cycle to work scheme Employee discount Free parking On-site parking Store discount Responsibilities: Project Management: Oversee and manage all the multi-discipline installations we offer from pricing stage to completion, ensuring they are delivered on time, within scope and on budget Coordinate with management, suppliers and procurement teams to align project timelines and resource allocation Regularly communicate project progress and address any delays or issues with clients and management within the business Develop and enforce project management best practices to streamline processes and enhance productivity Team Leadership and Development: Lead, manage and mentor a team of installers, technicians and service personnel Conduct regular reviews to ensure team proficiency in installation techniques, safety protocols, and equipment handling Evaluate team performance, identify development opportunities, and promote continuous improvement in technical and customer service skills Technical: Provide technical expertise in fire alarm, security alarm, CCTV, access control and other systems installed and maintained by Netconnect to ensure installations meet high quality standards Troubleshoot and resolve technical issues, collaborating with the engineering team when necessary to optimise installation methods Ensure compliance with all regulatory and industry standards and promote adherence to safety protocols and standards Customer Relations: Work closely with clients to understand their , providing expert advice and tailored solutions Address client concerns, ensuring exceptional customer service and resolving issues effectively Conduct post installation follow ups to ensure client satisfaction and offer support for ongoing maintenance or additional services Quality Assurance and Compliance: Develop and implement quality control processes to maintain high standards in installation and maintenance services Ensure all installations meet regulatory requirements and industry standards, preparing documentation as needed for compliance and audits Stay up to date on changes in regulations and standards to keep the company compliant and competitive Budget & Resource Management: Prepare and manage pricing proposals, including labour, materials and equipment costs to ensure cost effective operations Coordinate inventory management to ensure availability of required materials and equipment for projects Evaluate and recommend tools, equipment and technology to improve installation efficiency and quality Supplier Coordination: Establish and maintain relationships with suppliers, ensuring high-quality, timely supply of materials Negotiate with suppliers to secure competitive pricing and manage supply chain issues that could impact project timelines Business Development: Collaborate with the rest of the team to provide technical input and assist in bid preparation for prospective projects Contribute to the development of new service offerings or package enhancements based on customer feedback and industry trends Attend industry conferences and seminars to stay informed on innovations and enhance the company's service offerings Qualifications/Experience: NVQ in Electrical engineering, fire & security management or related field preferred; relevant experience my be considered in lieu of formal education Relevant certifications are advantageous Minimum of 5 years' experience in system installation, maintenance or project management, with at least 2 years in a supervisory or managerial role Key Skills: Technical knowledge – strong understanding of fire, security, CCTV and access control systems installation, maintenance, and compliance standards Project Management – Proven ability to manage multiple projects effectively, with attention to scheduling, resource allocation, and budget adherence Customer Service Orientation – Excellent interpersonal skills to maintain positive client relationships and handle enquiries and issues professionally Leadership and Team Building – Ability to motivate and lead a team, fostering skill development and team cohesion Analytical and Problem Solving Skills – proficiency in troubleshooting system issues and improving installation processes for optimal performance Organisational Skills – strong organisational and time management abilities to ensure efficient project flow and responsiveness Work Environment: Ability to perform on site inspections and assessments, which may involve climbing ladders, lifting equipment, and other physical activities Primarily on site role with travel to client locations (company car provided) Salary dependant on experience Job Type: Full-time Pay: From £40,000.00 per year subject to experience.
Additional pay: Performance bonus Benefits: Company car Company pension Cycle to work scheme Employee discount Free parking On-site parking Store discount Schedule: Monday to Friday Ability to commute/relocate: Ingleton, LA6 3NJ: reliably commute or plan to relocate before starting work (preferred) Experience: supervising/managerial: 2 years (preferred) system installation: 5 years (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Expected start date: 01/12/2024