Support Admin

Job Title: Support Admin (6 Month FTC) Location: Remote UK (Potential travel to Surrey once a month) Salary: £30,000 per year Job Type: FTC Job Responsibilities/Objectives: Coordinate with customers via email to schedule work, ensuring compliance with our contractual requirements Maintain accurate records of scheduled work and service requests.
Monitor email and ticket queues and allocate resources effectively to meet service level agreements.
Provide timely updates to customers regarding the status of their requests and work scheduling.
Collaborate with the support team to ensure smooth workflow and timely resolution of issues.
Assist in generating reports and analysing data related to scheduling and ticket management.
Identify areas for process improvement and implement solutions to enhance efficiency and customer satisfaction.
Required Skills/Experience The ideal candidate will have the following: Previous experience in a support coordination or scheduling role preferred.
Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
Strong organizational skills and attention to detail.
Ability to prioritize tasks and manage multiple deadlines effectively.
Self-starter who can work independently with minimal supervision.