Student Product Support Engineer Product Support are first and foremost responsible for providing support to all lifecycle products.
We work closely with our Engineering Development department, but also work closely with our Production, Production Support, Purchasing, Compliance and Quality Assurance departments.
Also, there is a requirement to provide support for Sales and Service.
Much of our work is reactive to deal with day-to-day issues encountered on the production assembly lines, alternative part sourcing and approving, and general modelling and drawing updates.
On the proactive side, ownership of each of the Man Elevating Work Platforms (MEWP) models is the responsibility of the engineers within the Product Support team.
Key parts of this aspect are maintaining the top-level assembly models within Creo and maintaining the Technical approval files to ensure they are always up to date.
We are also heavily involved in bigger projects within our own department and supporting engineering development projects.
The Engineering department is located in Milton Keynes, Niftylift headquarters and the Product Support department is situated adjacent to the engineering Development department and overlooks the assembly production lines.
1 Relationships: Responsible to Senior Product Support Engineer Liaison at all levels across the following departments: Development, Product Design, Production, Production Support, Compliance, Purchasing, Quality, Sales and Service 2 Key areas of responsibility and the deliverables expected: Assist the Product support team with day-to-day tasks Investigate and understand problems encountered through shadowing stakeholder meetings and via the EIR and Engineering Change Control processes Collate investigated information into a format which enables findings to be easily communicated / presented Carry out model / drawing changes and develop basic skills in drafting, modelling & detailing Design solutions at part and sub assembly levels under guidance of more senior engineers 3 Main tasks: Daily support for existing MEWP products in production To action Engineering change requests Assist with problem solving and requests, which have been raised at Stakeholder team meetings and from customer feedback for existing products, and support the Engineering and Production departments to implement the solutions.
Provide technical support for Quality and Purchasing departments Prepare CAD/manage models in Creo under guidance of more senior engineers Modify and produce drawings within AutoCAD and Creo to BS8888 under guidance of more senior engineers.
Observe the operation of first off production builds and provide feedback to interested parties Produce process documentation and work instruction to support introduction of new designs/customer options under guidance of more senior engineers Work safely to standard operating procedures Maintain high standards of workplace organisation and cleanliness 4 Qualifications / experience Working towards an Engineering degree.
5 Experience/interests in the following areas would be advantageous for this roll: Vehicle/Off-road vehicle design Practical experience with vehicle maintenance Exposure to / experience with CAD software To have an appreciation of control systems, structural design, hydraulics, packaging and recognise the importance of good product quality 6 Nifty MPDS In the longer term, the Nifty MPDS is open to Undergraduates and Graduates The Niftylift Monitored Professional Development Scheme (Nifty MPDS) is a structured training programme to develop well-rounded professional engineers who can design safe and efficient products, run projects, and manage teams in industry. The scheme is accredited by the Institution of Mechanical Engineers and supports development towards Chartered and Incorporated Engineer professional registration under the UK Standard for Professional Engineering Competence (UKSPEC).
7 Characteristics Able to work individually as well as a team member.
Good attention to detail and consistently produces high quality work.
A keen desire to learn new technologies.
8 Benefits Annual bonus (for indication only) based on recent average £500 per annum 25 days holiday (increases with service, up to 30 days), plus bank holidays Staff discounts Cycle to Work Scheme Referral Scheme Discounted gym memberships Free on-site parking Subsidised refreshments (lunch and drink options).
Free quarterly company lunches Free family events Health cover scheme for dental, optical etc.
(Kids membership included for free) 5% contributory pension Life insurance scheme Workwear (including safety shoes and PPE) On-site changing rooms and showers For those students and apprentice who have an interest in pursuing a career within engineering progression is likely to be within the Product Support department and work towards Product Support Technician.
However, other avenues can be pursued either within the Engineering department or the wider organisation.
Examples of possible future roles and specialisations within the engineering department are: Structural engineer; Hydraulics engineer; Electronics engineer; Control systems engineer; Mechanical development engineer; Value engineer; Data analyses; Programmer; PLM; Compliance engineer; Functional safety systems engineer.
9 Salary Competitive.
10 Closing date 31 st January 2025.
Please note that the advert can close early if we reach a substantial number of applications.
11 How to apply Send a CV and cover letter to ******