Job summary As the Specialty Administrator within the HHFT Pain Management Service, you will strive for excellence in supporting patients through their care role will flex dependent on the needs of the service providing a balance of general administration, transcription, reception and other duties commensurate with the banding of the post in order that our patients have a high-quality patient pathway experience in line with NHS Constitutional StandardsYou will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely manner so as not to affect patient care.
Main duties of the job Speciality Administrator - Pain Management Services As the Specialty Administrator within the HHFT Pain Management Service, you will strive for excellence insupporting patients through their care role will flex dependent on the needs of the service providing a balance of general administration,transcription, reception and other duties commensurate with the banding of the post in order that ourpatients have a high-quality patient pathway experience in line with NHS Constitutional StandardsYou will promote best practice, ensuring that administration is delivered to the standard the serviceexpects, escalating issues and concerns as appropriate in a timely matter so as not to affect patient will primarily be based at Basingstoke and North Hampshire Hospital depending on the base location ofthe vacant role.
About us Our vision is to provide outstanding care for every patient.
Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital.
Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.We provide specialist services to people across the UK and internationally.
We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.The trust employs more than 9,000 staff and has a turnover of over £500 million a year.
As a Foundation Trust, we are directly accountable to our members through the governors.
The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description Job responsibilities Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification Training & Qualifications Essential Good standard of basic education with GCSE English Language or comparable relevant work experience Experience & Knowledge Essential Experience of working with IT systems Word/Excel/Access/ PowerPoint Experience of being in a busy environment Experience of adhering to targets Experience of organising own work Desirable Experience of working in an NHS environment or public sector Knowledge of Medical Terminology Skills & Ability Essential Good verbal and written communication skills including excellent telephone manner Problem solving skills and using own initiative Experience of a variety of computer systems; including data entry, word processing, data analysis Excellent Interpersonal skills allowing effective communication between all internal and external customers Ability to work to tight deadlines and stay calm under pressure Ability to analyse complex situations and make appropriate decisions Desirable Experience of using NHS IT systemsExperience of working within a health care system or general practice.
Essential Essential oIT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.
Other Specific Requirements Essential Reliable Diplomatic and sensitive to others Pro-active and resourceful Flexible to meet the needs of the service.
Desirable Occasional flexibility in working hours maybe required