About the role Make is a growing digital agency in the heart of East London.
Due to new client wins, we're looking for a Social Account Manager to join our Client Services team, with a focus on client profitability and growth.
We are looking for someone passionate about social and digital media with strong leadership qualities who can inspire a team and delight our clients.
Things we look for in an Social Account Manager: What makes a great Social Account Manager at Make?
It's a broad role and will be both challenging and satisfying.
Some key traits we look for in the role: 2+ years experience in a digital, social or creative agency.
3+ years of social media experience and experience using social media channels for clients and brands.
Experience in creative briefing/ideation, social content planning/scheduling, performance reporting, and end-to-end campaign management.
A strong interest in social media marketing, with a keen eye for social-first creative.
Excellent project management skills.
Process-driven with a strong attention to detail.
Experience working with clients and nurturing quality relationships.
You can lead client calls, manage workflows and are comfortable presenting to clients.
Have a good understanding of financials and account management profitability.
A can-do attitude - a bit of a cliche, but this is true for us, you won't be afraid to roll up your sleeves and help others across Make.
Things we look for in all Maker's: Throughout Make, we have different roles for different teams.
These are the things we look for within every team member: Being able to challenge the norm with clients and within the agency.
Clear, strong communication & presentation skills A team player.
Willing to get stuck in to support the wider agency.
A problem-solver.
You have the skills to get work over the line, hit deadlines, and find new efficient processes.
Able to work in a fast-paced environment.
Detail-oriented and process driven.
Key Responsibilities: Overall, our Account Managers are integral to the delivery of our work and are responsible for accounts within the business.
Key responsibilities include: Social content planning and scheduling.
Influencer & partnership experience in a paid capacity.
Social performance reporting and trend analysis.
Ongoing identification of social trends and opportunities for our retained clients.
Support on social strategy as required.
Working with an Account Director to deliver client work.
Leading and owning client communication.
You'll be able to solve problems quickly, and efficiently.
Write clear briefs to the relevant teams within the agency including design and paid media.
You'll work closely with the wider client services team to manage workflows and deliver for our clients.
Leading weekly client meetings and ensuring all tasks are managed and completed via our project management tool, Asana.
Benefits: Salary / Bonus Salary up to £40,000 depending on knowledge and experience Discretionary annual bonus Health / Wellbeing Cycle to Work scheme Breakfast and healthy snacks in the office Monthly wellbeing allowance Learning & Development £1,000 a year personal development budget Lunch & Learn sessions Time off 26 days annual leave plus bank holidays Enhanced parental leave How we work Hybrid flexible working Work from anywhere for a month of the year At Make, we value all experiences, cultures, and backgrounds - we believe that diversity drives innovation.
We want all of our people to feel comfortable bringing their creativity and individuality to work.
We're hiring directly right now, so we're not looking for support from recruiters, thank you.