Showroom Host

Job Description We are now seeking a talented Showroom Host to join our team at Hedge End, Southampton, Hampshire.
Our Mission:A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers.
Objectives Ensure the highest level of customer care and satisfaction at all times Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company Answer all internal and external calls swiftly and direct them effectively Help Retailer to achieve industry-leading standards of process efficiency and cost control Ensure compliance with company policies and industry guidelines Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times Ensure any personal items are kept out of sight Measures Showroom Audit Customer satisfaction (CEM) Conversion and follow-up rates Mystery Shopping Quarterly & Annual Reviews Key Tasks Record each sales opportunity, contact and follow-up accurately onto daily activity control system Maintain the Service Log throughout the day and update customers accordingly Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise Vehicle sales Approach and receive customers promptly and courteously always Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Aftersales Manager or Brand Manager when needed Maintain a tidy work area Ad-Hoc Clerical duties in busy/peak times Salary and Hours Basic £24,000 Hours – Monday to Friday 8.30am to 6pm ContactGary at Jago Consultants