Job description ServiceNow Manager As a ServiceNow Manager you will be responsible for leading delivery of ServiceNow based solutions across client projects.
You must analyse new business requirements and their correct technical implementation solutions using industry best practices.
You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.
Key aspects of the role are:Lead the technical delivery of projects based on the ServiceNow platformDefine technical solutions (at an architectural and design level of detail)Provide technical leadership and mentoring to junior architects and offshore development teams.Deliver compelling solution demonstrations across the ServiceNow platform.Assist development teams in resolving technical issues through all stages of the project lifecycle.Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.Support the ServiceNow presales opportunity lifecycle.Contribute to the development of KPMG's ServiceNow based product roadmap.Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.
The PersonRequired experience:5+ years of experience in consulting / professional services and technical deliveryA proven track record of delivering technology projects on the ServiceNow platform as a Solution ArchitectCertified ServiceNow System AdministratorCertified Implementation Specialist in at least 1 product suiteExperience of agile and traditional software and project methodologiesPreferred experience:ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Application Developer (CAD) Certified in ITIL Foundation (v3 or v4)Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutionsUnderstanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
Experience in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages Ability to author clear and comprehensive documentation