Service Lead

Job summary To develop, manage and lead the innovative andeffective delivery of the Swindon Children Looked After (CLA) Pilot in Swindon.Lead a Senior Practitioner and a small team of counsellors and link workers todeliver innovative interventions to CLA and the delivery of desired outcomesregarding their emotional wellbeing and placement / reunification.This is a senior role workingunder the line management of ABLs Mental Health Divisional Lead and you will reportin directly to ABLs monthly performance board.The role will be varied,challenging and rewarding as you lead the service delivery, ongoing innovationand service development.
Main duties of the job You will be a motivated, passionate, experienced,organised and proactive leader, with experience in mental health, managingservices and delivery teams.
You will take a strength-based approach to allcommunity delivery, be a solution-based practitioner and be constantly lookingto innovate.
The role will require dynamic operational leadership whichembraces ABLs vision and values for the Emotional Wellbeing Early SupportService.This is a demanding job, but you will not be onyour own.
ABLs highly experienced and professional multi-disciplinary team ofHealth and Social Care professionals, Business Intelligence, ServiceDevelopment, Governance, Finance and Business Development specialists are thereto support.
Additionally, existing experienced delivery teams will be availableto support you to drive the service forward.
About us ABL is an exciting fast-paced, growing communityhealth organisation.
As an experienced, CQC registered, provider of communityhealth services, we are passionate about delivering evidence based, innovative,effective and relevant health care services in partnership with individuals,communities and stakeholders.
We are a values drivenorganisation, dedicated to reducing health inequalities and improving peopleslives.
We would love to hear from you if you would like the opportunity to workwith in a close team of committed professionals and you share our values ofdesigning and delivering health services.
Job description Job responsibilities Role Purpose: Main Duties and responsibilities:You will manage the daily operations of the service.Your key responsibilities will be: Supporting and directing staff (paid and voluntary) to ensure the process of transition by young people to or from other services is undertaken in an appropriate and timely way To lead, promote and a deliver an innovative service, ensuring equitable provision To be pro-active in ensuring own continuous professional development to gain the skills required to deliver a fit for purpose CLA wellbeing provision Develop and evolve the service, co-produced with service users to continuously meet the changing needs of CLA, communities, stakeholders and commissioners Develop and maintain internal standard operating procedures, and to maintain referral routes into and out of the service To ensure the safeguarding of young people and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures To ensure that risk assessments, risk registers and cases are prioritised following safeguarding protocols To ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of young people accessing services Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback To ensure all monitoring and records are kept up to date, secure and used appropriately Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management To provide information, qualitative and quantitative data and reporting in a timely manner To attend management meetings, team meetings, performance review boards, and external steering groups for children and young people services.
To attend and manage regular supervisory sessions with all staff and volunteers you have responsibility for.
To provide training to internal staff, volunteers, placements and external agencies as required.
To provide leadership and support to a team including counsellors and being a key member of day to day operations, supporting the delivery of KPIs.
You will be a motivated, passionate, experienced, organised and proactive leader, with experience in mental health, managing services and delivery teams.
You will take a strength-based approach to all community delivery, be a solution-based practitioner and be constantly looking to innovate.
The role will require dynamic operational leadership which embraces ABLs vision and values for the Emotional Wellbeing Early Support Service.This is a demanding job, but you will not be on your own.
ABLs highly experienced and professional multi-disciplinary team of Health and Social Care professionals, Business Intelligence, Service Development, Governance, Finance and Business Development specialists are there to support.
Additionally, existing experienced delivery teams will be available to support you to drive the service forward.Skills & Competencies required:This is a senior role working under the line management of ABLs Mental Health Divisional Lead and you will report in directly to ABLs monthly performance board.The role will be varied, challenging and rewarding as you lead the service delivery, ongoing innovation and service development.Are you: An experienced service manager with experience in a mental health environment Experienced in evolving and developing services within a complex health system in a co-produced way Experienced in working within mental health services and have in depth knowledge and understanding of CYP mental health pathways A highly experienced people manager, including paid staff, volunteers, and trainees.
A positive and proactive leader with the ability to motivate, engage and support delivery teams to achieve the highest standards and outcomes A strategic thinker, able to foresee and take action to deal with problems and opportunities An adept communicator who adapts the message to fit the needs of the audience Able to build strong relationships fostering trust and cooperation among colleagues, stakeholders, and community leaders Results- orientated naturally seeking quantitative goals and actively aiming to outperform them Open and motivated by new ideas and perspectives Passionate about improving Children and Young Peoples emotional wellbeing Have an excellent understanding of counselling practice within the Ethical Framework for Good Practice in Counselling and Psychotherapy.
(British Association for Counselling and Psychotherapy) Person Specification Qualifications Essential Understanding of counselling practice within the Ethical Framework for Good Practice in Counselling and Psychotherapy.
(British Association for Counselling and Psychotherapy).
Desirable At least 3 years in mental health-related field Job Specific Requirements Essential The ability to travel independently as required across the region and to ABL Health HQ in Greater Manchester/any other ABL -delivery locations Work flexibly and adapt to suit service need Experience Essential Proven experience in team leadership, maintenance of effective professional boundaries and service adherence to organizational policy and procedure, including the use of management data tools to enhance service quality and performance.
Excellent people management skills and a compassionate leader, demonstrated motivational interviewing skills and experience in performance management.
Experience of supporting day to day operational demands in a performance focused environment and direct a senior, delivery and admin team.
Experience of triaging safety needs and safeguarding procedures.
Understanding of counselling practice within the Ethical Framework for Good Practice in Counselling and Psychotherapy.
(British Association for Counselling and Psychotherapy).
Experience of building therapeutic relationships with young people who have complex needs.
Experience of crisis intervention work.
Experience in making professional assessments of young people and their mental health.
Experience of supervising MDTs.
Experience in managing risk in a mental health context.
Experience of working in and contributing to a team.
Experience in managing confidentiality, particularly in relation to under 18s.
Experience in managing case notes, particularly using an electronic case management system.
Experience in using data analysis to inform areas of development.
Desirable Experience of delivery/management of CYP mental health services Experience within the CLA sector Experience within a commissioning environment Skills and Knowledge Essential Understanding of mental health and evidence base.
Demonstrable experience working with one or more of the following GP Practices/Primary Care Secondary Care Schools and Colleges VCFSE Sector Social Care Community health CAMHS 0-19 Children Services CLA Personable and approachable leader.
Problem solving and solution focused approach.
Excellent literacy skills/BI skills/data understanding.
Effective time management skills.
Knowledge of managing safeguarding and an ability to put this into practice.
Ability to effectively prioritise workload, multi-tasking, where necessary.
Excellent organisational skills.
Strong IT skills, particularly with use of Microsoft Office packages and databases.
Desirable Knowledge of safeguarding in community health setting Knowledge of positive behaviour support theory and practice.
Knowledge of acts of parliament that underpin working with CLA.
Understanding of mental health and evidence base Understanding of clinical and operational governance Demonstrable experience and knowledge of techniques for community health engagement techniques Demonstrable knowledge of behaviour change theory and practice Demonstrable experience of Asset Based Community Development Ability to recruit, induct and support volunteers to the service Knowledge of other agencies, both statutory and voluntary