We are looking for a Service Desk Analyst who can help us offer a robust support service to these essential business functions in a considered and planned Tech department to remote end users and head office colleagues globally.
This is a hands-on role requiring an elevated level of technical expertise, working closely with application, network, and security teams and utilising strong customer service skills.
Role Overview As a Service Desk Analyst, you will: Own issues through to complete resolution, providing an opportunity to input into the whole user experience, including project, installation and system migration phases.
Support the project team by being a point of contact for TC data cleansing as part of the project, including TC queries and data corrections to assist system migration activity.
Collect and understand the Travel Counsellor's requirements to support their telephony set-up.
Configure MS Teams in relation to phone and team collaboration.
Understand and learn from the installation process things which will benefit you in the in-life phase, using your experience with and understanding of the many configuration options of the telephony and call centre function.
You will work with franchise owners in relation to their own internet connectivity requirements, answering queries regarding system migration and products, allowing them to make supplier choices for best-suited products and system migration, and assisting them to a satisfactory completion.
Benefits A competitive basic salary + annual company bonus Flexible hybrid working model Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell 3 paid days charity leave Company events, socials, and incentives 3 x death in service Company pension scheme Costco membership Salary sacrifice, company car scheme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount