Service Desk Analyst

Reed Talent Solutions is partnering with Fujitsu to recruit talented 1st Line Service Desk Analysts for their Belfast office.
Fujitsu is dedicated to making the world more sustainable through innovation and trust.
About Fujitsu: Global Presence : Over 124,000 employees across 50+ countries.
Innovative Solutions : Offering a wide range of products, services, and solutions.
Role Overview: They are expanding their 1st Line Support team and looking for enthusiastic Service Desk Agents .
Your main responsibilities will include: Providing exceptional customer service.
Resolving various customer queries and faults.
Managing a busy service desk through phone calls, webchats, and digital contacts.
Adhering to agreed SLA's and KPI's.
Supporting a key partner through their digital transformation.
What We're Looking For: Education : GCSE grade or equivalent.
Passion for IT : A keen interest in technology.
Customer Service : Excellent skills in customer service and problem-solving.
Communication : Strong verbal and written communication skills with attention to detail.
Team Player : Ability to work effectively as part of a team.
Initiative : High degree of creativity and initiative.
Key Information: Customer Engagement : Handle queries via phone, webchats, and digital contacts.
Competitive Pay : £12 per hour.
Flexible Shifts : 40 hours per week, 5 x 8-hour shifts between 8am-6pm, Monday to Friday.
Location : Based in Belfast city centre.
Contract : 12-month temporary position with temp to perm options.
If the above role sounds like something that would be of interest to you, please don't hesitate to apply directly below with an up to date copy of your CV and a member of the team will be in touch!