Job summary Outpatients are seeking an enthusiastic Senior receptionist/administration officer to help maintain the efficient administration in their departments at our Sutton Site.
This post is vital to the smooth running of the main outpatient clinics.
You will work in a busy environment, providing a reception service for patients and relatives.The role also includes preparing medical records for the consultant's clinics.
As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills.
Keyboard/IT skills are essential and hospital experience is desirable.
The post is for Hours a week Monday - Friday, for further information please contact Tracey Lover on 020 3186 5428.
Main duties of the job The Senior Administration Officer is a member of the Outpatient/RDAC Administrative Team, covering the clinics, preparation and reception areas.
They will adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication.
A uniform will be worn at all post holder will support both the Administration Manager and the Deputy Manager whilst providing a supervisory role to the OPD/RDAC Administration Officers.
About us The Royal Marsden NHS Foundation Trust is a world-leading cancer centre.
Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer.
We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.
We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Day-care Unit in Kingston Hospital.At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is.
When people entrust their lives to us, they have the right to demand the very best.
That's why the pursuit of excellence lies at the heart of everything we do.At the heart of the hospital is our dedicated team.
We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways.
There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.
We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities For further information on this role, please see the attached detailed Job Description and Person Specification : To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times.
To work within clinics assisting nurses and doctors to ensure the smooth running of the clinic.
To ensure all clinic documentation and results are ready for the clinic.
To re-organise appointments at the request of patients or medical staff and to inform patients where necessary.
To book appointments for clinics within the Royal Marsden Foundation Trust and any other outside hospitals when requested.
To provide a scanning system for all documents of importance at the end of each clinic and to ensure they are accurately recorded.
Deal with departmental correspondence in an efficient, timely and appropriate manner.
To take appropriate messages, recording details accurately.
To report any IT problems and to request their support in overcoming any difficulties.
To report any problems that may occur with any office equipment under the direction of the OPD/RDAC Administration Manager.
To ensure all documentation is prepared for clinics together with all relevant test results.
Person Specification Education Essential Good standard of education to GCS/GCSE Level or equivalent Team leading course - or relevant experience Desirable Customer care course Experience Essential Ability to make decisions, organise and prioritise.
Good interpersonal skills with particular ability to liaise and communicate effectively with mutidisciplinary team members.
Ability to work under pressure Skills Essential Good interpersonal skills with particular ability to liaise and communicate effectively with mutidisciplinary team members.
Ability to work under pressure Evidence of working well in a team Ability to demonstrate self-motivation Ability to make decisions, organise and prioritise Computer Literacy (eg: Microsoft Word and Outlook) Desirable Ability to lead a team Ability to motivate others