The role of the Senior Programme Manager is to provide consistency in the client relationship and operational/project management of our healthcare accounts, driving excellence in our processes to deliver high-quality creative work for an accurate and fair price, delighting clients through excellent customer service in our daily project management and the end result.You will report into the Client Engagement LeadWhat you'll do...Agency ambassadorBe able to explain Patient and Customer Experience (PX+CX) and Inizio Engage XD capabilities in an informal conversationBe able to discuss appropriate case studies with clients conversationally and formally to demonstrate our capabilitiesDemonstrate our agency valuesKnowledge in PX+CX services of HCP communications and patient engagement programmesClient ambassadorDemonstrate knowledge of client therapeutic area, products and market audienceDemonstrate and explain client company processes, guidelines that need to be observed or implemented in projectsDemonstrate excellent knowledge of pharmaceutical industry processes and adherence to compliance codes and regulationsFoster excellent scientific and creative workDeliver agency processes to a high standardSeek and demonstrate an understanding of what 'creative' is to your clients, what their benchmark is, and competitor insightsNurture internal relationships across Operations, Creative, the PX+CX Scientific team and other discipline project leadsOperational managementWork with the Client Partner or Head of PX+CX Planning and Design to implement and lead any necessary processes from Master Services Agreements (MSAs)/ Service-Level Agreements.Collaborate with other relevant team members, agree and implement project processes, roles and responsibilities across a programme/projectProject managementManage timelines internally and with client teams, identifying and calling out important milestones and planned deadlinesCreate budgets and oversee project timelinesManage project workstreamsCommercial leadership and financial responsibilityDemonstrate a good level of knowledge of MSA, rate card and other relevant account Service level agreement/measurementsDemonstrate excellent understanding of the commercial approach to your account agreed internallyDiscuss budget and value at regular checkpoints in the projectResponsible for billing process to clients including accurate invoicingManage income targets and margins for assigned projects and be responsible for delivery on marginClient relationship managementSeek and identify best methods of communication with individual clients' preferred way of working to offer a personalised approachDemonstrate the ability to be sensitive and adapt to client personalities, wider job roles and client internal relationshipsSet and lead regular client project communications including updates on the work, the timelines and the budgetFoster a fun and nurturing team environmentProvide clarity to team members on project roles and responsibilities, lines of communications and ways of workingManage failure and challenges with a learning mindset and encouraging attitudeShare and recognise successes, calling out good contributions from workstreams or individuals to line managers or other appropriate agency methodology/toolsMentoringSupport line reports to review personal development goals and activitiesSeek and support opportunities for personal developmentCoach Senior/Project Executive role on projectsWhat you'll need to have...Experience in a healthcare agency setting, managing medical education or marketing deliverablesSolid experience with financial managementExperience managing healthcare projectsExcellent ability to present information in a concise formatExperience working in a matrix environment with multiple partners (external and internal)Just a few of our benefits...Great compensation package25 days' annual leave plus public holidays, company closure over Christmas plus a personal day3 days volunteering leavePrivate Medical InsuranceLife InsurancePension SchemeHybrid workingGroup Income Protection