Senior Customer Success Manager (Uk)

Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewalsDevelop a "consultant" perspective to client communications, questions, and meetingsLead and present at regular client meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategiesWork closely with the executive team to translate customer feedback into specific product requirementsAbout you4+ years of account management experience required, preferably at Martech SaaS companyStrong understanding in customer success techniques and strategiesComfortable learning new software (for design, data management, and internal tools)Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented and organizedKnowledge of Salesforce or related CRM toolsInterest in startups, software and entrepreneurshipComfortable working from our Shoreditch office 2 days a week (Tuesday and Thursday)#LI-CG1Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other's championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive's success