Purlos is an EdTech software company.
We work with Further Education Colleges & Universities to help them grow both their revenue and enrolment by converting and retaining more students during the admissions process.
Founded in 2018, Purlos has since gone on to become one of the fastest growing and most innovative software providers in the country.
We have strong values which are all centred around students and people who are disadvantaged.
We already work with over 100,000 prospective students every year and our aim is to help 10 million students complete their education by 2025.
Vision & Mission Our purpose is to find the right outcome for the right learner.
We want to accelerate the process of matching learners with the right education or outcome, to support lifelong learning and deliver better outcomes for all.
Role Overview We're seeking an experienced Customer Success Manager with a strong background in careers guidance to own the full customer lifecycle of our AI co-pilot across FE colleges.
This role combines strategic relationship management with subject matter expertise in careers guidance, making you the vital bridge between our diverse stakeholder community and product team.
You'll be responsible for customer success from initial onboarding through to renewal, while building an engaged community of users across multiple levels of FE institutions.
Responsibilities Customer Management Drive customer onboarding, implementation, and adoption strategies.
Manage renewal processes and expand customer relationships.
Stakeholder Engagement Engage with various institutional levels from senior leadership to learners.
Build and nurture an active community of users across institutions.
Product Implementation Lead pilot programmes and gather feedback to inform product development.
Create and deliver tailored training materials.
Strategic Input Identify sector trends, contribute to product strategy, and share market intelligence.
Requirements Experience & Qualifications Minimum 3 years experience in careers guidance within the FE/HE sector.
Relevant careers guidance qualification preferred.
Skills Essential Outstanding stakeholder management, community building, and project management skills.
Desirable Experience with SaaS or EdTech products, and knowledge of AI/ML concepts.
What We Offer Salary: £40,000 - £50,000 per annum (plus incentives) Career Progression At our company, we are committed to the professional growth and development of our team.
Every employee begins their journey with us on a structured six-month development plan designed to enhance their skills and expand their knowledge, paving the way for salary increases and advanced job roles.
There is potential for high-performing individuals to lead a team in the future, providing an opportunity to significantly impact our operations and grow with the company.
We invest in our employees' careers because we believe that their growth drives our success."