Senior Courier

**Join us as a Senior Courier at our Howden Service Centre** §  Location: HUY SVC, DN14 7SD §  Working hours: 07:30 -17:30 mon - Friday with expected Saturday rota 1 a month **What you'll do** As a Senior Courier with DHL, you will lead a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.
Your main responsibilities will be: §  Lead and motivate a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.
§  Help your team to organise and prioritise their workload (including multiple route sort/Loop Management) to achieve maximum productivity and meet deadlines and SLAs.
§  Set and monitor KPI targets for your team and address any performance issues accordingly.
§  Ensure all couriers meet delivery exception targets for right time customer hit rate and manage underperformance accordingly.
§  Represent DHL in a professional and efficient manner to increase customer satisfaction.
§  Conduct daily briefs, PDs and debriefs with your team to keep them updated with company communications, processes, team, and general updates.
§  Conduct regular 121 reviews and annual appraisals with your team members.