Temporary Senior Casework Officer £27,897 - £28,483 per annum | Belfast | 4-Month Contract Job Description: A leading public services organisation in Belfast is seeking a Temporary Senior Casework Officer to join their team on a four-month contract.
This role offers an exciting opportunity to make a meaningful impact by managing and assessing complaints under established legal frameworks.
The Role: The successful candidate will: Assess complaints in line with relevant legislation, ensuring cases are handled efficiently and professionally.
Provide advice and assistance to service users and stakeholders, including public bodies and elected representatives.
Manage caseloads effectively, meeting performance targets and deadlines.
Analyse complex information to make evidence-based decisions and communicate findings clearly.
Support investigations by gathering material, preparing reports, and maintaining accurate case records.
Contribute to team development by identifying trends and suggesting process improvements.
The Ideal Candidate: Applicants must demonstrate the following: A-level standard education (or equivalent).
A minimum of two years' experience in a busy administrative or customer service environment.
Proficiency in using case handling systems and Microsoft Office tools to produce detailed reports.
Strong organisational skills, attention to detail, and ability to manage competing priorities.
Excellent communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
Desirable: Experience interpreting legislation or policy frameworks to inform decision-making.
Benefits: Competitive salary aligned with NICS EOII scale.
Flexible hybrid working arrangements (minimum two days in the office after induction).
Opportunity to develop valuable skills in a fast-paced and meaningful work environment.
How to Apply: For more information on this role, or to apply, please contact Ethan Boylan at VANRATH or submit your CV in confidence.
Skills: Casework Officer Administrator Investigation Assistant Benefits: Work From Home