We're the next generation brand and design agency: boutique in mindset, entrepreneurial in spirit, global in scale.
Worldwide, we're over 500 divergent talents, across 18 locations, united in a seamless end-to-end methodology with our parent company, SGS&Co.
Our focus is on 'adaptive' delivery, the fuel that powers our clients to move fast, move forward and move confidently, but our clients increasingly trust us with some lovely strategic design briefs too.
We are currently seeking a Senior Account Manager to join our Client Services team on a 12 month fixed term contract.
Client Services are the voice of the client within Marks.
You will help our client to shine by identifying and shaping the clients' business, brand and personal needs into actionable briefs, ensuring we deliver against them on time, on budget and with excellence.
As Senior Account Manager with ambition to step up to Account Director, you'll know how to help our clients shine.
You'll think on your feet, in a fast-moving environment, with excellent decision-making skills, understand the client's business, brand and personal needs and translate them into quality, actionable briefs.
You'll be the go-to for what good looks like in client service, mentoring others in project and financial management.
You will independently be leading the account team on a day to day basis.
This is a hybrid working role, mainly working from home, and we are happy for the successful candidate to be based at either our Birmingham or London office.
In this role you will independently: • Grow revenue by selling across Marks' capabilities; take responsibility for monthly revenue targets and cascade down weekly targets to Account Managers • Structure and lead productive client conversations at all levels, moving things forwards • Build your brand, design and business knowledge to add value to client briefs, presentations and workshop.
Using my brand, marketing and strategic design knowledge to add richness to client discussions, presentations and giving insight to briefs • Demonstrate excellence by example and ensuring excellence across my direct reports, tackling problems as they arise across: • Our work: independently receive & accurately interpret client briefs, draft creative briefs for the Studio, project plans and timely delivery, cost proposals, contact and status reports, project trackers • Our finances: accuracy of the sales tracker, invoicing completed work, tracking accruals, delivering month-end figures, chasing payment • Partner with Design and Resource Management ensuring we effectively manage resource You will have: • 6-8 years experience within a Brand or Design/Packaging agency, in Client Service roles • Emerging coaching, mentoring & influencing & people management skills • Commercial acumen, drive & revenue focus • Understanding of artwork, print, manufacturing processes • Strong brand development, life-cycle and strategic design process knowledge • Excellent presentation skills • Clear understanding of design value • Workflow management across a team • Knowledge of wider financial processes and compliance • A degree or equivalent, in Marketing, Advertising, Design or related field • An understanding of brand management, life-cycle and strategic design process • The ability to manage difficult conversations, keeping people focused on resolutions • The ability to present with confidence • Excellent project management skills • Be a ninja with MS Office (Word, PowerPoint, Excel) and Keynote and unphased by quickly learning & becoming a guru in our internal bespoke financial management systems.