Description Diversity matters We are building a brand that represents the people of the world.
It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics.
We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK.
As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.
The role In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience.
You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples.
Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back.
You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends.
With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.
Key Information Hours available: 8 hours per week Application Deadline: 27th November 2024 Trial Shift Date: 28th and 29th November 2024 Start Date: 2nd December 2024 What to expect during your trial shift?
We will set you up for success at the beginning of the trial with our expectations.
If you've ever shopped in a LUSH store previously then you will know that we actively approach our customers.
We will be looking for you to be proactive with your customer approach and understand their needs through demoing.
For the first hour, we will be back of house setting you up for success starting with some fun activities.
For the second hour, you will be on the shop floor.
We will start this by showing you the shop floor layout - with the team there to observe and support you.
This is the chance to have fun with the customers and get as hands-on as you can with our products.
Most products state 'HOW TO USE' on the side of the label - so learn with the customers by demoing and having a fun time!
Key Responsibilities Greet customers warmly and create a welcoming store environment.
Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
Maintain a clean, tidy, and visually appealing shop floor.
Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
Actively control store costs, such as product waste, to help meet the shop's budget.
Participate in ongoing training and development to enhance product knowledge and customer service skills.
Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
Work on in-store and external events to leave lasting impressions on customers.
Skills and Experience Customer Experience : Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable.
As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork : Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication : Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
Benefits Holiday allowance 50% discount on Lush products and spa treatments Profit-based bonus Complimentary spa treatment* Pension scheme Paid day off for your birthday Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme 6 months' full pay for parental leave (primary caregiver)* Financial childcare support on return to work* Flexible working *qualifying period & hours required Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging.
We currently operate in 52 countries with 928 global shops.
Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online.
The fact that we make all our products by hand is something we are really rather proud of!
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.
In the UK we currently have offices located in Poole, Dorset and Soho, London.