Cutler and Gross was founded on the principle that when it comes to eyewear, it's not just about how we see the world, it's about how others see us.
For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.
A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969.
Thanks to word of mouth, what began in London's Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers, and royalty.
Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.
Using the finest raw materials, each individual frame is handmade by experienced craftspeople in its own factory in Cadore, within the Italian Dolomites.
Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles, and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com .
Are you passionate about luxury and delivering exceptional customer experiences?
Cutler and Gross is looking for a dynamic Sales Associate to join our team.
What You'll Do: Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
Deliver exceptional customer service to every customer, every time.
Whether by email, over the phone or in person in the store.
Ensure familiarity with the product range past and present to provide customers with as much detail as possible.
Provide reliable information and advice to customers in all matters relating to sales and customer service.
Check lenses on delivery to ensure that they meet the required specification.
Record the results of each client, dispense on the system and initiate lens and frame orders electronically to the supplier.
Arrange client appointments using the client management system tools and web booking portal.
Maintain correct processing of all stock deliveries to store, booking into system and processing store exchanges.
Pro-actively support the running of the store to operate to its full potential and contribute to the store reaching its monthly, quarterly, and annual sales targets.
Dealing with and handling of cash, credit cards and international currency.
What We're Looking For: Experience working in an optician.
Must have a natural passion for eyewear and selling luxury products preferred.
Ability to style frames and sunglasses with consideration to fitting the face immaculately.
Exceptional communication skills, both verbal and written.
Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software.
Have a proven track record in achieving sales targets and building customer relationships.
A flexible and 'can do' working style with a willingness to learn, improve and adapt.
Strong attention to detail and accuracy.
Ability to work as part of a team, and on own initiative.
Empathy and creativity to build trust with the customers.
Immaculately presented and representing the company ethos.
What We'll Offer You: Frame and sunglass allowance and a generous friends & family discount.
Annual eye test at a Cutler and Gross store.
Bonus related to store performance.
25 Days holiday (+1 extra day for each additional year you work at the business - up to maximum of 30 days).
We are not accepting queries or candidate applications via recruitment agencies or consultants.
Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.