Ride Access Pass Assistant - Windsor, Berkshire Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY Hours: Full time fully flexible, any 5 days out of 7, with rotational shifts covering hours between 9am – 7pm Contract Type: Seasonal, until Winter 2024 Here at the LEGOLAND Windsor Resort we are approaching our festive season, and we are recruiting for a Ride Access Pass Assistant to join the team!
Our Ride Access Pass team work closely with our guests requiring a ride access pass, both upon receipt of their application prior to their visit and again on the day of issue.
You'll become an expert in all things Ride Access so that you're well equipped to answer guest queries and help them maximise their day.
Naturally you'll be approachable and have an empathetic demeanour, with the ability to clearly communicate with our guests, receive on the day feedback, and recover service when required.
Qualifications & Experience • Proven experience working in a guest facing, ideally customer service, role • Confident and experienced in customer complaint handling and resolution • Passionate about delivering the highest level of customer service, with excellent communication skills during face-to-face interactions • You'll be organised, approachable and have the ability to remain calm under pressure Benefits • Pay of £11.74 per hour • 40% discount off LEGO sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent • Private pension scheme • Life assurance scheme • Employee assistance programme • Access to Perks at Work which 30,000+ national & local employee discounts • Free staff parking • Ongoing training & development About the LEGOLAND Windsor Resort We are looking for a Ride Access Pass Assistant to join our AWESOME team at the UK's favourite children's theme park; the LEGOLAND Windsor Resort.
The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12.
The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick.
This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin A job with Merlin isn't like a job anywhere else.
With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases.
We trade in fun.
In smiles, shrieks and spine-tingles.
In Memories.
In magic.
But there are no tricks behind our magic.
Instead, there are people like you.
Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be.