Job Description A fantastic opportunity for a Reviews Administrator to join Tomorrow's Guides based in Hungerford.
Tomorrow's Guides is a highly successful technology business, publishing industry-leading websites carehome.co.uk, homecare.co.uk, and daynurseries.co.uk.
Combined, these sites achieve over 20 million visitors a year and have over 600,000 verified reviews.
Having achieved fantastic growth for several years, we have exciting plans to grow substantially in the coming years by connecting care seekers to care providers.
About this role: Reporting to the Reviews Manager, the Reviews Administrator plays a pivotal role in ensuring that authentic reviews are added to our websites by performing validation checks and then accurately processing and publishing them.
This role requires strong communication skills with clients and collaboration with many other departments within the company.
The day-to-day duties of the Reviews Administrator are varied and include processing reviews, answering review queries, and ensuring the thorough execution of all administrative duties typically expected of this role.
This is a full-time role with the option of hybrid working of 3 days in the office and 2 days working from home (laptop and work equipment supplied).
It is important that the candidate lives within commutable range of Hungerford.
About The Role Key Responsibilities: Processing review cards Processing online reviews Processing review responses Email administration Liaising with clients and reviewers over the telephone Resolving any queries generated either by email or telephone Guillotining and sorting review cards received The Ideal Candidate: Will have outstanding attention to detail and be a great communicator Will have an excellent level of computer literacy with knowledge and experience of Microsoft Office Be professional, confident, diplomatic, and sympathetic when liaising with others Possess a desire to improve processes and be part of a successful reviews team Salary and Benefits: Salary circa £24,000 depending on experience £4,000 per annum discretionary company bonus scheme 25 days holiday 6% employer pension contribution Access to free perks and discounts through Perkbox Long Service Awards Company and Team nights out Skills Needed About The Company We're a fun and friendly company to work for.
We are a uniquely friendly and sociable organisation with a tremendous level of cross-departmental support.
The direction of the company is open and transparent to all employees and there is a huge sense of working together to achieve a common goal.
We are growing at a fast pace and developing at an equal speed and have surpassed some incredible goals over the last few years. Company Culture Our recently renovated offices in Hungerford, West Berkshire, are open-plan with a real collaborative feel.
Desired Criteria Required Criteria Closing Date Thursday 23rd January, 2025