Job Title: Technical Support
Location: London onsite
Duration: 6 months with likely extension (client contract secured until 2028)
Rate: £350-£450 per day via an approved umbrella company
This role is to fulfil a customer requirement on a Trade Floor, ensuring that our customers are provided with the correct level of service, and enhancing the current skill set on site providing additional administrative skill sets in Azure, Intune, and Active Directory to further enhance our current offering.
The role holder is part of a team and has recognized specialist skills in supporting multiple customers in a critical workspace while maintaining excellent customer relations. The role holder also delivers medium complexity work packages as part of customer implementation projects and has the ability to understand complex situations and activities, also being able to communicate basic technical information to non-technical people.
Delivering a professional and dedicated "walk up" Deskside support service to around 50 users although this number could change.Daily tasks include logging of all issues raised using ''Service Now'' call management system, resolving incidents where possible or passing to 2nd line or relevant support teams, whilst still managing ownership of calls through to completion.Incident management - ensuring that all incidents are resolved within SLA timescales.Raising Centrica Energy specific service / change requests, managing through to completion.Delivering IMAC project work, attending project meetings and work groups as and when requested.Shift rota spilt between hours of 7am - 6:30pm.Monday to Friday on Site. Home working may be possible by arrangement on occasions, but this is an On-Site Role. Mandatory skills: Previous Trade Floor / Commodities service experience (5 years demonstratable experience)Excellent communication skills, both written and verbal, and a natural customer care / professional attitude are absolute essential pre-requisite.Technical understanding of PC hardware/software -*TSS3 skill set (minimum)Windows 10 and 11 support.Microsoft Office 365.Must be a Team Player with drive, motivation, and ability to work under pressure.Drive, motivation, and ability to work unsupervised.AD Account management and Administration.Azure Account management and Administration.Intune Account Management and Administration.Desirable skills: Basic LAN/WAN knowledgeIf this is the role for you please submit your CV at your earliest convenience.
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