Job summary The Ophthalmology department is based within the Outpatients West at the Norfolk & Norwich University Hospital.
However, the successful candidate may also be asked to work at the Central Norwich Eye Clinic which is based in Grove Road, Norwich Main duties of the job An enthusiastic, motivated, hardworking and flexible person is required to assist with the smooth running of this busy department.
The postholder will be expected to provide an efficient, friendly and welcoming service to the patients as they arrive at reception.
The successful candidate will: - Provide support to the technical, secretarial, medical and nursing staff of the Department.
Carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations and coordinating the various clinics within the department.
Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
You will be trained to use the electronic patient system (PAS), along with all relevant administrative skills and will contribute to and support a very busy, committed and hard-working full details and competencies required, please see job description.
The successful candidate will be expected to work on set days during the week (Monday to Friday) as well as occasional weekend / evening duties when required.
About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.
We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.
We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.
We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals CharityWe can offer you the full range of NHS benefits/discounts and in addition: Flexible working hoursFast Track Staff Physiotherapy ServiceMulti Faith prayer roomDiscounted gym membershipsExcellent pension scheme and annual leave entitlementWagestream - access up to 40% of your pay as you earn itFree Park & Ride service direct to NNUH siteFree 24-hours confidential counselling supportOn-site NurseryOn-site cafes offering staff discountsSupport in career developmentFlexible staff bankSalary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description Job responsibilities 1.
To provide a support service to the technical, secretarial, medical and nursing staff of the Department.2.
To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.3.
To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
4.
To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.5.
To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
Please note that this advertised position, which is part of occupation code 4126 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer).
The Trust would not be able to issue a