Job summary Do you truly want to make a difference?
Want to kickstart your career and further your education?
Then we are just the place for you!
Older People's Medicine are very excited to have the opportunity to advertise for a Receptionist and we want to hear from YOU!Who are we?Older People's Medicine (OPM) is one of the largest medicine specialities at the NNUH, caring for patients aged 70 and above.
It is home to the UK's first Older People's Emergency Department (OPED).
OPM also offers an "admission avoidance" service (OPAS) which allows health care professionals to refer patients to be seen by a Geriatrician within 48 hours of referral.
OPM also offers dedicated clinics to patients with movement disorders, such as Parkinson's Disease.
Main duties of the job Who we're looking for?We are looking for a caring and motivated Receptionist to be a member of a truly collaborative and hardworking team to provide administrative support to our busy department.
Key roles will include but not limited to; recording referrals, booking outpatient appointments, answering telephones and dealing with queries efficiently, responding to email requests, prepping clinics, outcoming clinics, assisting clinicians with ad-hoc queries, filing, maintaining a general overview of clinic capacity/bookings and assisting in the day-to-day running of the OPM reception.What We Offer?
Entrance to not just a job but a career that makes a difference to Norfolk.Opportunities to further your education, and branch out within the Trust or the wider NHS.Collaborative working approach means that the team is responsible, not just one person!Opportunity to network across NNUH Trust, working with people from all walks of life in Norfolk.Comprehensive induction to make sure you can hit the ground running.Opportunities to innovate and make process changes within your role.
We would love for you to join us.
You are the future of the NNUH.
What are you waiting for?
- apply now!
About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas.
We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.
We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.
We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals CharityWe can offer you the full range of NHS benefits/discounts and in addition: Flexible working hoursFast Track Staff Physiotherapy ServiceMulti Faith prayer roomDiscounted gym membershipsExcellent pension scheme and annual leave entitlementWagestream - access up to 40% of your pay as you earn itFree Park & Ride service direct to NNUH siteFree 24-hours confidential counselling supportOn-site NurseryOn-site cafes offering staff discountsSupport in career developmentFlexible staff bankSalary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description Job responsibilities To provide a support service to the technical, secretarial, medical and nursing staff of the Department.To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.To ensure appointment lists are maintained and prepared in readiness for clinical work.To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.To maintain a record of the transfer of notes to and from the department.To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic.
Liaise with external stakeholders to obtain referrals if necessary.
Please see the attached job description for full details.Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer).
The Trust would not be able to issue a