Job summary Receptionist per week required for highly motivated, innovative, forward thinking, training practiceserving 16500 patients in the leafy suburb of Wilmslow, Cheshire.
Experiencedesirable but full training will be given.Work with asupportive team in Modern Purpose-Built Premises Main duties of the job To be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers.
About us TrainingPractice HENWFullyComputerised (Emis Web) paper lightAccuRxInnovativeand acclaimed triage system (developed in-house)GMS Contract+ local enhancementHigh QOFpoints achieved year-on-yearFantasticindependent patient reviewsBrilliantMedical Team (2 Partners, 5 Salaried GPs, 1 Nurse Practitioners, 2 PracticeNurses, 2 Healthcare Assistants, 1 Physician Associate, PCN Pharmacists, FirstContact Physiotherapist, Social Prescribers, Care Coordinators, Mental HealthPrescribing Nurse)AttachedPharmacyOn sitepractice-based Echocardiography, Diagnostic Ultrasound, Hand Surgery, ENT,Palpitations Clinic, Urology, Rheumatology, and moreLocated inthe East Cheshire / South Manchester area, excellent schools, shopping andtransportFree tea, coffee,biscuits and Christmas Party Job description Job responsibilities The following are the core responsibilities ofthe Receptionist.
There may be, onoccasion, a requirement to carry out other tasks.
This will be dependent uponfactors such as workload and staffing levels:Maintain andmonitor the practice appointment systemProcesspersonal, telephone and e-requests for appointments Answer incomingphone calls, transferring calls or dealing with the callers requestappropriatelySignpostpatients to the correct serviceInitiatingcontact with and responding to, requests from patients, team members andexternal agenciesClinically codedata onto EMIS webPhotocopydocumentation as requiredData entry ofnew and temporary registrations and relevant patient information as requiredInput data intopatients healthcare records as necessaryDirect requestsfor information, , SAR, insurance/solicitors letters and DVLA forms to theadministrative teamManage allqueries as necessary in an efficient mannerCarry outsystem searches as requestedMaintain aclean, tidy, effective working area at all timesMonitor andmaintain the reception area and notice boardsSupport allclinical staff with general tasks as requestedSupportadministrative staff, providing cover during staff absencesAction incomingemails and correspondence as necessaryScan patientrelated documentation and attach scanned documents to patients healthcarerecordsCompleteopening and closing procedures in accordance with the duty rotaAs required supportcolleagues in the management of repeat prescriptions, ensuring they areprocessed accurately and efficientlyOrder andmonitor stationery suppliesProduce,maintain and participate in the receptionist rota for lunch and out of hourscover Supportreception staff development, providing guidance and direction, ensuring staffare up to date with mandatory trainingIdentify andprovide team training where requiredSupport the PracticeManager with all Patient Participation Group related mattersSupport thehealth promotion lead and display promotional material on the allocated noticedboards and in the waiting room Person Specification Qualifications Essential Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable GCSE Mathematics and English (C or above) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care Experience of administrative duties Experience of working in a healthcare setting EMIS user skills