Receptionist

Job summary We are seeking to recruit a part time Receptionist for our busy GP practice.We are looking for someone that is pro active, caring and has a positive can do attitude to join our friendly team.
Main duties of the job The role includes meeting and greeting patients, receiving telephone calls, maintaining confidential patients medical records and general administration duties.
You will need to be efficient, organised, have good IT and communication skills and be able to prioritise.
About us New Court Surgery is a busy practice with friendly proactive staff.
We offer training to support all staff and we offer social activities to aid team building and morale.
Job description Job responsibilities Offer generalassistance to the Practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone, at NewCourt Surgery.
Receive, assistand direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective manner.Undertake avariety of administrative duties to assist in the smooth running of thePractice including the provision of clerical support to clinical staff andother members of the Practice team.Facilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies.The duties andresponsibilities to be undertaken by members of the Practice Reception team mayinclude any or all of the items in the following list.
Duties may be variedfrom time to time under the direction of the Reception and Operations TeamLeads, dependent on current and evolving Practice workload and staffing levels.Opening/lockingup of the Surgery premises and maintaining security in accordance with Practiceprotocols as needed.Maintaining and monitoring the Surgeries appointments system.Processingtelephone requests for appointments, visits and telephone consultations andensuring callers are directed to the appropriate healthcare services.Taking accurate messages and passing on information as required in atimely manner.Maintaining and actioning both electronic and paper documentation.
Processingprescriptions in accordance with Practice guidelines.Initiatingcontact with and responding to requests from patients, other team members andassociated healthcare agencies and providers.Photocopyingand scanning as required.Keepingthe reception area, notice-boards and leaflet dispensers tidy and free fromobstructions and clutter Flexibility to work additional hours to cover unplannedcolleague absence is essential.This list is not exhaustive and other reasonable tasksmaybe added by management as and when required.Confidentiality: Whileseeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters.
They do so inconfidence and have the right to expect that staff will always respect theirprivacy and act appropriately.Inthe performance of the duties outlined in this Job Description, the post-holdermay have access to confidential information relating to patients and theircarers, Practice staff and other healthcare workers.
They may also have accessto information relating to the Practice as a business organisation.
All suchinformation from any source is to be regarded as strictly confidential.Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.Health& Safety: Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Practice Health & SafetyPolicy.
Usingpersonal security systems within the workplace according to Practiceguidelines.Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks.Making effective use of training to update knowledge and skills.Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards.Reportingpotential risks identified.Equalityand Diversity: Thepost-holder will support the equality,diversity and rights of patients, carers and colleagues, to include: Acting in a waythat recognizes the importance of peoples rights, interpreting them in a waythat is consistent with Practice procedures and policies, and currentlegislation.Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.Personal/ProfessionalDevelopment: The post-holderwill participate in any training programme implemented by the Practice as partof this employment, such training to include: Participation inan annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development.Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.Quality: The post-holder will strive tomaintain quality within the Practice, and will;Alertother team members to issues of quality and risk.Assessown performance and take accountability for own actions, either directly orunder supervision Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance.Workeffectively with individuals in other agencies to meet patients needs.Effectively manage own time, workload and resources.
Communication:Thepost-holder should recognise the importance of effective communication withinthe team and will strive to: Communicate effectively with other team members.Communicate effectively with patients and carers.
Recognisepeoples needs for alternative methods of communication and respond accordingly.Contributionto the Implementation of Services: Thepost-holder will: Apply Practice policies, standards, and guidance.Discusswith other members of the team how the policies, standards and guidelines willaffect own work.Participate in audit where appropriate.
Person Specification Experience Essential Excellent computer and keyboard skills.
Excellent communication skills, both verbal and written.
Excellent interpersonal skills Desirable Experience of working within a health care setting.
Knowledge of medical terminology.
Qualities Essential Must be accurate, with good attention to detail.
An understanding, acceptance, and adherence to the need for strict confidentiality.
Ability to use your own judgement, resourcefulness, and common sense.
Organised.
Proactive approach to all areas of the role.
Pleasant and articulate with a sense of humour.
Ability to work under pressure and use own initiative.
A team player who has the ability to work within a multi-skilled team.
Desirable Ability to adapt to a changing environment.
Ability to be flexible when needed.
Able to cover for colleagues for unplanned absence.
Qualifications Essential Good standard of education, including qualifications in English and Maths at a pass level and above (A-C or 9-4).
Competent user of Microsoft Office software, particularly Outlook, Excel and word.
Experience of working in an office environment.
Experience of working with the public/patients.
Experience of handling telephone calls.
Desirable Experience of working within Primary Care.
Experience of working within a reception role.
Experience of high call volumes.
Experience of using medical computer systems.