Job summary Receptionist - Band 2-3 Link GradeWe are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within our Specialist Surgery Department.
The successful candidate would ideally have experience of working in the NHS or thought this is not essential.
Applicants should be well organised with excellent communication skills and able to work well under pressure and be a key team player.
Computer literacy and good customer service skills are a must although full training will be given.We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.This post is full time hours.
The successful candidate will be required to work 9am-5pm Monday to Friday.
Main duties of the job To greet patients at reception in a helpful, polite and efficient manner.Check patients in and out of their appointment, booking follow up appointment as require ensuring that the RTT status is correct.You will also need to clinically code patients appointments from the outcome forms on a daily basis.Other duties will including making and receiving phones calls and scanning paper work About us Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country.
It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
Find out more The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description Job responsibilities To greet patients at reception in a helpful, polite and efficient manner.Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.Register patients attendance on EPR in real-time.Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNAs appropriately.To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.To ensure that all patients notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.To arrange return transport for patients attending appointments at the request of the senior nurse and Oxford Ambulance.To make sure the relevant reception area within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.To be able to prioritise your workload and work with minimal supervision.To undertake further training as and when required Person Specification Education & Professional Qualifications Essential Good basic educational qualifications (5 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications Desirable IT Qualifications EPR trained (training available) Experience and Skills Essential Administration experience Competent computer skills Able to work independently and as a team member Desirable NHS Experience Previous experience in a similar role Evidence of team working