Receptionist

Job summary Ellis Practice HA9 9FX ( closest train station Wembley ParkStation )Receptionist at GP Surgery ( start finish ) If you are unable to start work at please do not apply.We are seeking a Receptionist to join our reception team of9We are looking for an enthusiastic, versatile and dynamicperson who is skilled in all aspects of customer services.We are happy to train people with no general practiceexperience but with someone with experience in customer services might suitthis job.We are a medium size practice situated very close tothe Wembley Stadium.
Main duties of the job The purposeof the role is to:Offergeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephoneReceive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective wayFacilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies About us We are a friendly, supportive and progressivetraining practiceList size circa 7 ,500 patients6 GPs, 2 Pharmacist, 2 Practice Nurse , 2 HCAsMentoring support when required Full complement of services incl:phlebotomy, ECGs, 24 hr BPsPaperlight: EMIS Web, Docman workflowmanagement & digital systems Job description Job responsibilities Duties and Responsibilities:The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocolsMaintaining and monitoring the Practice appointments systemProcessing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming (and outgoing) mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with Practice guidelinesComputer data entry/data allocation and collation; processing and recording information in accordance with Practice proceduresInitiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providersClearing and re-stock consulting rooms as requiredProviding clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanningOrdering, re-ordering and monitoring of stationery and other suppliesDealing with clinical wasteProvision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidyKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterConfidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
This will include:Using personal security systems within the workplace according to Practice guidelinesIdentifying the risks involved in work activities and undertaking such activities in a way that manages those risksMaking effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazardsActively reporting of health and safety hazards and infection hazards immediately when recognisedKeeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders roleUndertaking periodic infection control training (minimum annually)Reporting potential risks identifiedEquality and Diversity:The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional developmentTaking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQuality:The post-holder will strive to maintain quality within the Practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognize peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of Services:The post-holder will:Apply Practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate Person Specification Qualifications Essential 1.Qualifications Essential: Good standard of education up to GCSE level Essential: A demonstrable commitment to professional development 2.Experience Essential: Good customer services skills 3.Knowledge/skill Essential: Working knowledge of Microsoft Office Excel , Word etc Essential: Excellent communication skills Essential: Competent in administration eg excel report writing 4.Qualities/Attributes Essential: Able to demonstrate enthusiasm to developing admin skills Essential: An understanding acceptance and adherence to the need for strict confidentiality.
Essential: Ability to use own judgement and common sense.
Essential: Ability to work under direct supervision.
Essential: Ability to work as part of an integrated multi-skilled team.
Essential: Pleasant and articulate.
Essential: Able to work under pressure Essential: Able to work in a changing environment.
Essential: Able to use own initiative.
Essential: Flexibility of working hours.
Desirable Desirable: Administrative skills in an office setting Desirable: Experience of EMIS computer system Desirable: Experience of dealing with patients in a primary care setting