Job summary We are looking foran administrator, with good people skills to deliver patient services in anefficient and professional manner.
You will also needto possess a high level of organisational skills, have excellent communicationskills with a good team spirit.
A high level of qualitycustomer care is an integral part of this role.
You will need to have theability to be self motivated and be confident on using your own initiativewithin the limits of the role.
If you are someone who is able to work wellunder pressure and maintain high quality service delivery, we would like tohear from you Main duties of the job The primary function of the role is to deliver patient services in an efficient and professional manner Working with the team, the front and back office team.
To assist with the smooth running of the practice.
To ensure that both front of house and administrative targets are met and maintained.
To provide a focal point of communication between patients, doctors and other medical staff.
To liaise and assist the Team as and when required.
About us Lawrence HouseGroup (LHG) is part of 4 Surgeries with a warm and friendly teamlocated in the busy and vibrant area in The North East of Haringey.
Our dedicated team including ten GP partners, two nurses, a clinicalpharmacist, first contact practitioners, reception staff, a practice managerand practice administratorsWe are awell-established, friendly teaching practice, and our dedicated team includes 14 GP's, 5 nurses and 2 HCAs, as well as Pharmacists, PhysicianAssociates and Social Prescribers.
We have been providing a full range of GP servicesfor over 40 years and have a patient list size of over 26,000patients.
We are Based in the heart of East Haringey, with excellent travel links bycar and public transport.
Haringey is a vibrant andpopular area of London with excellent links to other parts of London viaunderground and overground stations, buses and car Job description Job responsibilities · To answer the telephone promptly and deal with enquiries in a helpfuland courteous manner, being aware of the need to maintain confidentiality atall times regarding patients and staff.· Open/close the practice at the beginning and end of each day and followthe opening and closing procedures· Booking, cancelling, amending patients appointments using EMIS webclinical software· Manning the practices email inbox· To maintain a good rapport/relationship between internal and externalcustomers of the Practice at all times.· To have an overview of the demands and workflow of the Practice duringthe working day.· To book/cancel and amend patients appointments using the clinical system· Ensure the waiting area/reception front desk is kept tidy and keep formsand patient information stocked up where possible.· Arranging appointments for patients reviews as part of QOF management· Register new patients living within our catchment area · Dealing with internal and external post· To reach practice targets by asking patients to complete the patientfriends and family surveys on a daily basis.· Patient engagement – proactively inform patients of benefits for signingup to the online services where patients can book appointments, order repeatprescription and view their medical record.· Effectively signpost patients to services appropriate to their needs· Scanning and action the clinical correspondence as per GP instructionsinto the patients' medical records· To email referrals to the relevant hospital departments as requested byclinical staff &accurately document the receipt in patient's records.
Processing of referralsusing e-RS (previously known as Choose & Book).· Request the repeat prescriptions received in person, email and fax viamedicinemanagement in EMIS.· Filing prescriptions actioned by the GP· Medical Records room management (filing and pulling patient medicalrecords).
Processing the deductions.· To be flexible to cover shifts in the event of staff holidays andsickness at short notice.
Person Specification Qualifications Essential Candidates must be conscientious, provide solid leadership and have a sound knowledge of management, finance, planning and HR.
Experience of working within the NHS is desirable.
GCSE grade A-C in English & Maths Experience of working in primary health care (desirable -GP Surgery, but not essential).