Receptionist/Administrator

Job summary We are looking for a Receptionist to join our small practice team.
The Reception team plays a major part of representing the practice.
They deal with patients and third parties, directing to the correct healthcare providers or teams this will alsoinclude greeting visitors, maintaining appointments and administration work disseminating information to practice staff.
Main duties of the job The Main Duties of a Receptionist: Answering phones and forwarding calls to the appropriate party, dealing with patients at the desk and taking down messages for the practice team.
Collecting patient information and providing it to relevant medical leads.
Dealing with the appointment system for patients.
Informing medical staff when a patient have arrived or is waiting.
Having good computer skills.
Having good communication skills.
Handling correspondence and other admin roles.
Checking on medical staff throughout the day.
About us We are a small but busy practice with a list size of around 3,325 patients based in the Croydon area.
We have a small and friendly team.We provide a wide range of health services including medical advice, vaccinations, examinations, treatments, prescriptions, referrals to other health services and professionals as well as social services.
We also work with other professionals such as physio, mental health, social prescriber, pharmacists and many more to help deliver a better service to our patient.
Job description Job responsibilities BROOM ROAD MEDICAL PRACTICEJOB DESCRIPTIONJOB TITLE: RECEPTIONIST/ADMINREPORTS TO: RECEPTION MANAGERRESPONSIBLE TO: PRACTICE MANAGERJob Summary:Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Postholder must be signed in 10mins before starting time ensure the smooth running of the practice.Job Responsibilities:Administration To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols Pulling/filing notes for surgeries if required.
Dealing with incoming emails.
Photocopy as requested.
Receiving registrations from new patients Obtaining all the relevant information and checks.
Receiving patients change of address have knowledge of Practice area.
Receiving repeat prescription requests in accordance with Practice guidelines Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary Holiday/sickness cover if needed.
Appointments Process appointment requests for the day and future appointments from patients by telephone and in person.
To cancel appointments as and when required.
Deal with visits requests.
Assisting patients to the appropriate services or healthcare providers in a courteous manager.
Telephone Have working knowledge of the telephone system Daisy Comms.
OTHER TASKS: Ensure building security when opening up and closing have knowledge of doors/windows/alarm.
Open and check all clinical rooms of a morning and replenish as required.
Open all doors in the Admin areas.
Check all fridge temperatures morning and evening these must be recorded in the folders supplied.
End of evening session must check all rooms including Admin areas windows and lock doors.
To change backup tape in the Managers room this must be done every morning.
Any other tasks allocated by managers.
To provide assistance to the practice team when required.
To deal with visitors on arrival.
Post-holder must attend practice meeting via teams or in person when required.
All bins eg clinical and general waste must be emptied daily.
Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data All staff must be trained in GDPR.
Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development, e-learning.
Taking responsibility for own development, learning and performance and demonstrating skills.
Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities.
To make suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patient needs.
Effectively manage own time, workload and resources.Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members.
Communicate effectively with patients and carers.
Communicate effectively with third parties.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Any other duties that maybe required of the postholder.
Person Specification Qualifications Essential O/GSCE Level qualifications in English and Maths or equivalent A demonstrable commitment to professional development Good computer skills Microsoft Word and Excel Excellent interpersonal and communication skills Ability to organise workload priorities Ability to use own judgement and initiative when dealing with problems and enquiries Good verbal and written communication skills Excellent telephone manner Ability to communicate positively with patients and all members of the practice team and outside organisations Ability to recognise accept and adhere to the need for strict confidentiality Good knowledge of English language and grammar Ability to work independently but also as a team member Flexible and adaptable Desirable A recognised IT qualification Previous work experience at a GP Practice Experience of the EMIS Web System Knowledge of DOCMAN