Thamesfield Retirement Village, based in Henley on Thames is on the lookout for a weekend Receptionist / Admin Assistant to work 6 hours each day on Saturdays and Sundays 9am – 3pm.
– Weekend Work The successful candidate will be the main point of contact for residents and visitors, and will be responsible for creating a positive and long lasting impression of Retirement Villages.
They will provide excellent customer service for all stakeholders, while also supporting the Village Management with administrative and housekeeping tasks.
Key Responsibilities: Welcome and Greet – visitors, guests and residents Ensure all guests and visitors sign-in as appropriate Answer incoming telephone calls and resident calls, forward and take messages as appropriate Sort and Distribute post daily: manage and process the posts for Village Management and residents Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained Handle appointments for residents and family members (Restaurant, hairdresser, chiropody, Taxis etc.)
Co-ordinate the weekly online shopping service for residents, including collecting shopping lists from residents and arranging internal deliveries.
Maintain the resident Purchase Log and take payments using the electronic POS – to include newspaper, shopping, laundry, maintenance, hairdressing etc Support in keeping all resident files up to date Triage requests from residents, suppliers and staff Support in Resident Move in and Out procedures.
Promote and update residents in all hospitality activities and events.
What we are looking for: Enthusiastic, proactive and personable individual who enjoys working as part of a busy office environment.
Previous administration experience, strong numerically and have a confident telephone manner with good communication skills, both written and verbal.
Good team player with a positive attitude High level of attention to detail Highly organised Strong Excel knowledge If this sounds like something you are interested please apply below!
We look forward to hearing from you.