Quality Assurance Compliance Manager

Quality Assurance & Compliance Manager We are looking for a Quality Assurance and Compliance Manager with exceptional stakeholder management skills, a collaborative style to come join our team.
In the role of QA & Compliance Manager you will be highly organised, have a proven track record of excellent performance under pressure and demonstrate excellent leadership and communication skills.
You will support the on-going development of governance assurance processes, that meet the current and future organisational requirements.
You will be expected to work collaboratively to embed a compliance and risk culture across HBSUK.
You will thrive in an environment of accountability, freedom of thought and rapid growth.
Every day will be different, and together we will strive for excellence – always supporting each other to go the extra mile, never forgetting our mission.
One of our core values is 'people first', we invest in you for the long term, to ensure you reach your full potential.
You'll have the opportunity to own your career and work on industry-leading projects, finding solutions to real challenges that make a difference to people' lives.
You're encouraged to have a growth mindset.
If you're determined to make a difference, voraciously curious and brimming with an entrepreneurial spirit you'll fit in perfectly at HBSUK.
You will thrive in an environment of accountability, freedom of thought and rapid growth.
Every day will be different, and together we will strive for excellence – always supporting each other to go the extra mile, never forgetting our mission.
Our Core Values: E Excellence We aspire to be the best at what we do and to lead by example.
We set high personal and company standards, and then consistently try to exceed them.
We support each other and put quality as a top priority.
At HBSUK we don't settle for anything less than excellence .
P Patient Focus Patient care is at the heart of all we do and is central to our decisions.
We are always committed to excellence for our patients and achieve it through innovation and endeavour.
Shared decisions, for me, about me are made between clinicians and patients.
At HBSUK the patient always matters most .
I Integrity We value our staff and our clients.
We listen to their views and respect them.
We don't prescribe what others should do but we do expect everyone to deliver and uphold our standards.? At HBSUK we care about what we do and can be trusted to deliver.
C Collaboration We are generous with our time, our attention and our ideas, giving in a positive spirit to help each other stretch, grow and take risks.
We work tirelessly to create an equitable place where no person is disadvantaged based on race or gender.? At HBSUK we work together and support each other.
About Us HBSUK have developed a market leading Health technology – Virtual Lucy is our expert triage application designed to support patients through their assessment and treatment.
Virtual Lucy combines our extensive clinical network with modern technology to ensure that patients get the best out of their journey to recovery.
We design streamline patient- centric pathways that are evidence-based and effective.
The patients journey starts with self-referral via our digital triage expert followed by an online appointment booking with the correct specialist from our extensive network of clinicians.
Responsibilities To ensure good quality clinical and corporate governance within the organisation To develop an excellent understanding of the Quality systems operated by HBSUK Ltd. A desire to work with multiple stakeholders and facilitating effective communication between them.
A love for problem solving, making sense of something complex and communicating it to others in a way that is easy to understand.
An ambition to work within quality and compliance.
The ability to think logically and work under pressure.
To assist in designing processes to ensure they are streamlined, efficient and effective.
Work with teams to gain an understanding of their respective operation and look at ways to improve or streamline the processes.
To develop a good understanding of standard operating procedures, compliance, and audits.
Support the development and maintaining ISO9001, 27001 system and CQC certification.
Maintain the status as ISO9001:2015 Lead Assessor.
Managing the audit nonconformity database and providing detailed analysis of nonconformities Compiling KPI reports in accordance with predetermined metrics.
To comply with HBSUK Ltd policies and procedures, and actively encourage compliance from others.
Leading on DPST and ROPA audits Coordinate, develop and manage internal training programme (and keep Staff Matrix up to date).
Helping teams to develop process maps (using Visio).
Planning and regularly conducting internal audits and reviews to ensure execution of compliance standards.
Planning and supporting external audits.
Supporting client audits.
Coordinate and facilitate completion of identified company quality objectives.
Point of contact for reporting and investigating IT & Clinical incidents.
Coordinating the clinical AXA reports for MSK & Dermatology.
Coordinating and managing onboarding, offboarding, probation & inductions.
Updating & Maintaining HR documentation including policies & company handbook.
Oversight of the administration of the employee lifecycle.
Communicate and track any quality risks, gaps, or issues.
Management and administration of HBSUK SharePoint (page creations, access, structure).
Management and admini stration of External Portals (page creations, access, structure).
Implementation and management of CQC (with external support).
Oversight, publication, and maintenance of policies and procedures, ensuring all functions are complaint with ISO standards.
Prepare reports for senior management and clients as appropriate.
Coordinate and facilitate completion and publication of the company annual quality account.
Completion of annual client compliance requirements (e.g., DSPT, Operational Resilience, Security Questionnaire).
Statutory and regulatory compliance and good practice.
Requirements Essential Education Minimum of 2 A Levels or equivalent experience and GCSE English and Maths at grade C or above.
Degree in Business or equivalent experience.
Experience Audit, Governance, Clinical Governance ISO 9001 ISO27001, 9001 DPST Knowledge and Skills An understanding of the issues surrounding data protection.
Excellent communication, interpersonal and organisational skills Excellent written skills Competence in a wide range of IT systems, (Visio, teams, SharePoint, Excel, Word, power point) Ability to deliver to deadlines, work under pressure, manage own time, prioritise workload.
Ability to problem solve.
Ability to work autonomously and without supervision Healthcare industry Our Committment to you We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work.
We are all responsible for stewarding a high-performance culture in which all HBSUK employees belong and thrive.
We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.
If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.