10 months contract with a Local Authority Job Summary: · To manage the transfer of exit activity from Capita currently covered by the "5C's" (5 Councils) contract.
· This covers: Revenues and Benefits Revenues and Benefits Helpdesk (Contact Centre) Land Charges This role includes the liaison with external and internal stakeholders, managing and escalating risk issues to ensure a seamless transfer of services back to Somerset Council by the end of Sept 2025.
· This is a high-profile project and involves the transfer of a regulatory service, involving customer data and frontline customer access.
· Some on site meetings may be required but it will be largely an assignment working off-site.
Key Duties/Accountabilities · Plan and manage the project · Apply sound judgement including anticipating, identifying, analysing, and solving problems internalisation of the remaining elements of the current contract on time in full · Revenues and Benefits · Land Charges · Customer Services relating to Revenues and Benefits · Schedule/delivery plan development and maintenance including dependencies and options.
This needs to align with the suppliers plan.
· Risk management – development of risk log and continued monitoring and updating · Financial tracking of internal and external costs · Contingency Management · Change Control · Communication – internal with Somerset Council key stakeholders, the external contract manager and with the current supplier transition team · Management of TUPE transition in conjunction with Somerset Council (SC) appointed Human Resources (HR) support · Data transfer, export data sets to templates to enable cleaning and import to the new system · Data Security and Information Management · Engage with experts holding specialist skills, knowledge, and experience.
Essential Experience Required: · Experience managing a complex project with multiple internal and external stakeholders with significant ICT, Data and Staffing elements is essential.
Essential Qualification Required: · Project management qualification is essential.
Additional information to note: · Working hours: 37 hours per week.
· Largely remote working but some attendance at County Hall may be required.
The role closes soon, please apply ASAP.