Programme Manager

Job summary Applications are invited for a full-time experienced programme manager with an understanding of improvement methodology within a healthcare setting to join our specialist services transformation team.
The Programme Manager will provide a lead role within the Trust Specialist Services for children and young people leading on the redesign of children and young people's inpatient unit and designated major work streams that form part of the Trust's specialist services transformation, change programme and commercial activities at a locality level, Trust-level and within Greater Manchester.
As this role involves significant time supporting staff within our services, it is particularly suited for individuals with strong interpersonal skills.
ideal for someone with substantial prior experience in managing complex projects that bring about changes across NHS services and teams, especially in mental health services.The role demands a comprehensive understanding of mental health services inparticular, children and young people's services .
The ideal candidate will have demonstrated success in leading major change projects that enhance patient care and promote innovation while upholding the highest standards of quality and governance.
Main duties of the job The role will require working at a senior level through a complex range of transformation and service development activity within the transformation and change programme to identify and project plan delivery of service development and improvement schemes.
The role will require engagement with services, commissioners, partners and wider stakeholders.
This role will provide specific input in terms of programme management and managing stakeholder relationships for a range of transformational work streams, at a locality level, Trust level and within Greater Manchester.
The individual should be able to provide and receive highly complex information and develop clear and concise reports, communicate, lead and influence at all levels, have strong planning and coordination skills, and be able to grasp critical issues and inform clear management priorities.
The individual should be able to proficiently navigate challenging discussions and support teams in mitigating risks and issues.
The full job description provides an overview of the key responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.
For both documents, please view the attachments About us We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services.
We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post.
We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description Job responsibilities Supporting the delivery of a range of transformation and service development activity within the transformation programme to identify and project plan delivery of service development/improvement schemes; Providing project leadership and service redesign expertise to strategic and/or cross-cutting service development/transformation work streams, supporting implementation through to a successful delivery and conclusion; Production of documents, reports, presentations and plans for a variety of audiences, containing or referencing complex facts and information.
Working with highly sensitive or highly contentious information with discretion and judgement, presenting it in a variety of forums and adapting its delivery according to audience.
Preparation of materials for programme boards/ project steering groups and governance meetings.
Interpretation and consolidation of relevant local and national guidance to ensure a best practice approach across work streams To be the lead specialist on specific work streams To plan and organise the development of a range of complex activities, including project plans, action plans and collaborative events.
This will include objective setting and agenda planning, the development of communication and presentational materials and facilitation of group and event activities.
To provide comprehensive support, utilising project planning knowledge, to allocated projects and work streams.
Including coordinating and attending meetings, developing work plans and ensuring appropriate monitoring and performance management measures are designed and implemented.
This may involve the scoping and delivery of innovative and new solutions, developing policies and protocols across a range of services and will require a significant degree of autonomy.
The ability to think creatively and problem solve will be an asset in the delivery of this work.
To highlight and manage risks and issues to programme delivery Ensure that appropriate evaluation and benefits realisation processes are in place to measure project outcomes To oversee the programme budget including current spend and slippage and support decision-making concerning growth and efficiency opportunities and financial management of service delivery.
To support and lead on the development of relevant planning documentation, such as business cases and options papers.
This will include communication with a wide range of individuals and support services within Pennine Care in order to gather information required.
The post holder will also be required to liaise with colleagues from other organisations across GM.
To analyse, evaluate and review highly complex information from a wide variety of sources, working to ensure quality and accuracy to support effective decision-making.
Develop positive working relationships with, the executive and senior management teams and other key external stakeholders to support the development of cohesive strategic planning, transformation and service development programmes; To develop close positive relationships with stakeholders and partners both within and external to the trust; working across organisations to support collaborative planning and delivery and to ensure effective project management and implementation of system wide redesign and improvement projects Enable collaborative working with other corporate/support services and planning and performance business partners; Undertake reviews of service delivery, analyse and review information to support service redesign/transformation; To undertake a line manager role for project managers Lead, organise, undertake and participate in local planning events and national events and conferences related to the role.
A key element of this role is communication: excellent communication skills are required to support delivery in services of a range of complex, challenging and, sometimes distressing situations including: To ensure effective communication with a wide range of partners and key stakeholders that ensure a high degree of visibility and understanding of the programme of transformation To make formal presentations to large groups, including senior managers both internally and from partner organisations, providing specialist knowledge on the specific workstreams as well as the programme as a whole The ability to effectively communicate the Trusts strategic goals to services and broader stakeholders; Significant work undertaken with the Associate Director, Transformation Programme Manager, SRO and, senior managers / service managers and corporate service managers, which needs to be handled effectively, sensitively and confidentially; To develop mechanisms to involve key stakeholders, particularly patients and carers in the service redesign process and ensure this takes place in a creative and proactive manner and ensure they influence and own the outcomes To design and facilitate engagement and involvement sessions with service users and their carers Planning and engagement work with the Council of Governors; Information sharing and service development activities with the Board of Directors; Communication and engagement with external stakeholders, building positive working relationships with local and regional system partners, other provider organisations and third sector partners.
The Programme Manager may, at times, be required to deputise for the Transformation Programme Manager This job description is not exhaustive, but is intended to give an overall picture of the role.
Other duties within the general scope of the post may be required from time to time.
The duties of the post and job description can be reviewed through the agreed process Person Specification Education / Qualifications Essential Educated to Masters level or working towards Masters level with commitment to complete and equivalent experience Project management qualification Evidence of continued professional development Evidence of continuous development inc leadership development Desirable Formal improvement qualification Work related circumstances Essential Able to work flexibly based on the requirements of the job.
Use of a car or access to a means of mobility to travel across the GM footprint in line with programme needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Experience Essential Significant and current management experience in the NHS and/or social care Experience of producing Business Plans, business cases and supporting delivery of service change/transformation schemes linked to the plan.
Experience of leading and delivering projects Experience of partnership working Experience of supporting tender processes Proven experience in managing challenging situations Proven experience in developing and implementing policies and processes Demonstrate experience in using lessons learnt to develop best practise Establishing and delivering complex projects within agreed timescales.
Working in effective partnerships with service users, clinicians and other stakeholders Involvement in service redesign projects Involvement in NHS procurement processes, performance management and stakeholder engagement (including clinicians, and users / carers) Experience of working with senior management teams on commissioning / service redesign projects Significant demonstrable experience of working across organisations, particularly Children and Young People's Mental Health (CAMHS) acute and community care interface.
Desirable Senior management experience in the NHS Experience of project management within a PRINCE methodology or similar Knowledge Essential Understanding of current mental health services and configurations delivered within the NHS and Social Care economy.
Current understanding of the challenges facing all aspects of mental health services across the organisation Knowledge of current national policies and interpreting national guidance Understanding of current Strategic Plan and operating context.
Understanding and knowledge of Business Case processes Understanding of the current and emerging commissioning structures Desirable Knowledge of improvement methodology Experience of researching best practice interpreting its relevance and processes / practices which could be implemented successfully to achieve service delivery.
Skills and Abilities Essential Effective communication skills with a range of stakeholders Able to show leadership qualities and work effectively as part of a team Able to solve problems and work on own initiative.
Critical appraisal skills Excellent negotiation, communication and interpersonal skills (including written, verbal, presentation skills).
Facilitation skills and ability to work with a group of mixed stakeholders.
High level analytical skills Able prepare and present briefing papers and reports to tight deadlines Able to facilitate collaborative working Able to manage and handle sensitive information and difficult messages in an effective way.
Able to handle conflict in a constructive manner.
Able to develop strong partnership relationships Able to use the full range of Microsoft Office applications Able to present confidently