At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.
Anaplan is hiring a PROFESSIONAL SERVICES MANAGER based in London, UK.
This is a business-critical position within our customer success function to build and lead the local team of Solution Architects that serve Anaplan customers and partners to help ensure the successful implementation of the Anaplan Platform at our customers. Specifically, you will drive and manage the regional Professional Services resources to assess, design, build and deliver commercially viable Anaplan planning and analytics solutions.
You'll be someone who is not afraid to advise a company or your team members, in Supply Chain one day, then Finance or Sales the next. Anaplan's Platform is diverse across multiple use cases and industries. We truly go across the entire business, so you'll need to be flexible and have knowledge across multiple business processes.
It means you need to take all your experience in business process, technology and client management and combine them to guide and manage the customer, and your team members, to an appropriate solution. It sometimes means you need to re-direct a customer or team member in the most tactful way possible in order for them to have a smooth first implementation. At the same time, you also need to help make our customers self-sufficient so that they can expand beyond their first process in Anaplan and quickly make Anaplan their spine of decision making across their business.
You will be required to maintain KPIs at required levels to maintain the business. Major KPIs include:
Services BookingsServices RevenueServices MarginBillable and Productive Utilisation % for Professional Services team membersSkills Required for the Role:
Leadership, Business Acumen, Persuasiveness, Resilience, Calmness, Methodical, Innovative, Intelligent, Articulate, Active listener.
Your role Taking complex issues and breaking them down into simple, manageable steps or milestones.Leveraging your spirit and tenacity to drive excellence throughout the entire customer lifecycle; from leading services scoping efforts during pre-sale, to ensuring on-time, on-budget deliveries and often assisting with enablement and expansion efforts post-live as well.Bringing together and cooperating with various different stakeholders to lead diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees from the sales process through to their go-live.Providing technical and functional vision, guidance, insight, expertise and advice to a team of Anaplan Solution Architects who are working on several projects simultaneously.Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Customer Success and/or Sales organization promptly.Resolve all customer escalations promptly and effectively.Coach, mentor, and spend considerable time with your direct reports to ensure they onboard and ramp-up quickly on the Anaplan platform while developing themselves personally and professionally.Build relationships with, and enable, key partners in your territory.Maintain weekly, bi-weekly, and monthly cadence calls with various stakeholders for services bookings/revenue forecasting, project status reporting, key initiative progress, etc.Actively recruiting new talent to join the Professional Services team as it grows.Assist Regional Director in managing weekly revenue forecast and team utilisation.You must possess a successful track record of minimum of 5+ years' experience managing software projects and teams, ideally in a cloud applications/Connected Planning environment.A customer services orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or multi-dimensional modelling (Anaplan platform expertise is strongly preferred).Must have been responsible for managing teams in diverse environments. Onsite/offshore model in a multi-vendor environment ideal.Experience with Agile methodology.Ability to constantly exceed SLAs and improve processes.Ability to scope and help team members scope client engagements at any level.Strong client management skills with Executive Level communication experience.Extensive travel (up to 50%) is expected across the region to support new opportunities and active customer engagements.Our Commitment to Diversity, Equity, Inclusion and Belonging Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
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